John Mason International Movers

I will not recommend John Mason International movers. My experience with them was they estimated a larger volume (approx. 189 cu. Ft and an amount of £ 2,371) for collection after the survey of the house and moveable items that they performed and quoted an amount based on the volume that they estimated.

However, I did inform them that we are planning to discard certain items and would expect a volume lesser than what they have estimated in their quote and hence, I do not budget to pay the amount that they have quoted (£ 2,371).

There are certain things about which you won’t be informed in advance and most likely you won’t be until the day of collection of your goods. One of them is that they do not have a flat rate of per cubic feet for the volume of goods that you will be shipping. They mentioned to us that our price will move commensurate with the volume, but not at a set amount (in theory this gives them the flexibility to charge whichever is the higher i.e., the amount that they quoted or the volume as per their quotation). They will then give you some examples of what the price per cu.ft is going to be and you will keep wondering what is quote meant for and you will be confused as to what should you budget for as they will try to keep things uncertain. To us they gave an estimate of what the price per cu.ft is going to be if they collect 100 cu.ft and what is the price going to be if they collect 150 cu.ft. We estimated that for us the price would be somewhat £ 12.54 cu ft based on what they mentioned for 100 cu.ft in their email. However, for us later it would turn out to be something different than we estimated or budgeted for.

If you are not sure about the volume that you would be shipping, then be prepared to get charged as per the volume or amount that they have quoted even though on the day of collection your volume turns out to be less than the volume that they had estimated.

Right before the collection of goods they send a revised quote citing increase in shipping cost which they say is not under their control. What can a customer do when the vendor at last minute sends a revised quote? We had very few days left before our move, and it wasn’t feasible for us to find another vendor. Hence, we continued with the collection of our items by John Mason.

On the day of collection the volume that they collected was 112 cu.Ft - the actual volume. However, John Masson in one their email confirmed that if the volume decreased, they would decrease the price commensurately. However, when they send the final invoice there wasn’t any major reduction and then started a lengthy back and forth emails with them. At this time there is hardly any options left with the customer as you would be abroad and then you would be reminded in a negative way that if you don’t pay up, you would be charged for storage of goods due to non-payment, or your goods would be discarded. John Mason in their email cited that they arranged for labor and material for collection of 189 Cu.Ft even though they were informed in advance that we were anticipating a lesser volume. Because there weren’t any options other than paying, we ended up paying them £ 17.94 Cu ft (£ 1,908) which was much higher than the price that they had mentioned in the email for 100 CuFt of freight. So, our recommendation is that be very firm and sure with the volume that you are shipping and make the vendor stick to their quote as they would try to wiggle around the volume and the quoted amount.

Move size: 2 Bedroom Home Service cost: $1908

I just had the easiest move of my life. And I moved over three times in 6years. Truly, these guys were fantastic! Micheal, Frank, and Jessy were pleasant, gentle with my fragile items, and very efficient. My move this time from Liverpool to Alabama was awesome. We actually had fun and to think I spent all that time worrying about the move day before. If I'd known what I know now, I would have looked forward to it. Truly.

I will be calling them again. Priced right, convenient scheduling, and smiling services was truly a pleasure to get into my new awesome apartment with ease!! Thank you, John Mason!! When I buy my first home, I will be calling you guys.

Service cost: £1500

OK, so all was ok until we recently got our property delivered from Cornwall (uk), to Adelaide, South Australia.

This just gets worse and worse as we unpack, so here goes:

1) Danish, 50s dining table, smashed to pieces.

2) All My partners cutlery, inherited from her grandmother.. GONE.

3) My John Severson watercolour, bought for me as a gift and now approximately with £1500.. GONE

3) A stamp album given to me by my father and collected by his father, worth maybe £2000.. GONE.

Surprising that these were our most valuable things we owned.

So this got me thinking as all the boxes listed in the UK, arrived this end. How did this happen? When the guys come to pack your stuff, out is IMPOSSIBLE to stand over them for hours, checking a) that pack the stuff, b) load the packed box and finally, c) it goes on the trick and/or remains on the truck.

All I know is they had our stuff. And now we don't. I'm currently putting together a report for the UK police and will be ensuring these guys are thoroughly investigated. PLEASE, PLEASE, PLEASE BEWARE. WE ARE DISTRAUGHT AT THIS LOSS. Of course John Mason might not be responsible for the actions of these guys, and I'll update IF they either return or recover our goods, or compensate us completely. UNTIL THEN, DO NOT USE IF YOU HAVE VALUABLES.

Service cost: £3000

JM Movers "handled" a move from Preston to Abu Dhabi for us - we used another company as an intermediary. Our stuff arrived in AD airport on Sunday - we expected it to arrive at our house sometime on Monday or at least to get a phone call giving us an update - no - I contacted our own agent who contacted them. No progress on Tuesday morning either, eventually received an email from the agent here who informed us we had to submit a passport (we had already supplied JM Movers with a scan of the passport) and were required to pay an additional charge of £107, we had not been informed of this by JM Movers. I have attempted to make a complaint but they have pushed it back to the agent we originally used - a company who have completed three excellent moves to France for us and with whom I have no complaint. They have threatened to take down any bad reviews I post on social media - I guess they have something to hide. Avoid them, there are far better companies out there (this website does not allow me to post the correct delivery location).

Service cost: £1675

Before I start it was from the UK to Brisbane, Australia but that is not an option in the dropdown menu above!!

"OK" describes my experience with John Mason. We moved from the UK to Australia this year. My main issues with the whole move were the removal men (one of them in inparticular) in the UK. They were very unfriendly and not very helpful. When you move house to the other side of the world - its not something you do regularly and therefore have very little experience. These guys pack things up all the time to be moved abroad so will have more experience than I do. They made me feel like I was in the way in my own home and often tutted or laughed at my questions. I felt very uneasy. However all of our items were packed well and delivered safely. The removal guys in Australia were way more friendly and helpful.

Service cost: £3500

This moving company is an expert in customer service. Every aspect of the move, starting from the customer service to the actual move, there was no problem at all. If you are looking for a moving company for an excellent move, this is the right company to go for. I recommend them highly and will use them again. We had an excellent experience as this moving company moved our stuff. I must say that we had luck this time and that is why we located such an excellent moving company. I am happy with they way you guys rendered your service and ensured a perfect move. I have already begun to recommend you to other people who want to make a move and will continue recommending you guys. My move was a fast one, beyond my anticipation.

Service cost: £2200

My suggestion to anyone intending to move abroad.
Don't use John Mason International.
The estimator can't estimate cost us another £1800 for spilt load which has still not been sent 25th will be a month.
This I am told is a common occurrence with them.

Their partners in Cyprus Columbia Worldwide movers are probably the biggest bullshitters I have come across they just make it up to suite, change the boat docking days, the delivery days and the customs clearance all because they can't be bothered to deliver as agreed.

And all you get from both not my problem, you sleep on the floor merry Christmas.
Keep in mind if we couldn't take delivery we would be paying storage fees.
Absolutely abysmal bunch of useless arrogant never use them again.

Service cost: £8000