Invoke Moving

Absolutely the worst moving company I have ever used. DO NOT USE THEM IF YOU DON'T WANT YOUR FURNITURE BROKEN. We used Invoke as our movers in July of 2021 and on the day of the move, the guys came on time and were very nice, and we had no problem with the actual movers. However, when arriving to our new address, one of the movers broke a piece of our furniture and brought it to my attention. This was fine because I know accidents can happen and that I would be reimbursed. HOWEVER, trying to get a reimbursement has been IMPOSSIBLE. SANDRA @ the front desk is EXTREMELY rude and mean and has made this process extremely difficult. I reported the broken furniture the day after the move and have yet to receive anything acknowledging the issue and when I call, I get sent to their answering service. Save your time and money and spend the extra $50 for a better company.

Move size: 1 Bedroom Home Service cost: $450

I went with Invoke Moving based on the 3.5/5 star reviews on yelp and price. Everything started out great – they arrived within the window of 8-10am (around 9:30) in Crowley. They finished loading there, made it to Grapevine to unload most of the items, and finished there around 2:15. The next stop was only 20 minutes away in Bedford. They called lost from North Richland Hills about 40 minutes later and the phone call was cut off. My wife tried to reach back out to them, but the call went to voice mail. She then called the office and spoke with a lady there who said, and I quote, she “didn’t know who was working the move and had no idea how to reach them.” Everything went down hill from that point. My wife tried to reach the drivers throughout the rest of the afternoon, but the call would go to voice mail. She tried calling the office around once per hour and the lady never had an answer for her about where the truck was or what was going on. Fast forward to 5:00PM – 3 hours lost at this point when the drive should have taken 20 minutes. I call the lady in the office and try to find out the update on the situation. She said operations spoke with the movers and they should be there – their cell phone died and they were lost. I told her I didn’t mind waiting while she tried to reach ops again to tell them the movers still weren’t there and see where they were. She came back on after a brief hold and told me she couldn’t reach ops. I told her if the movers didn’t arrive by 5:30PM, I would contact local law enforcement to find them since the truck was carrying over $10,000 in furniture/electronics. She started talking over me to end the call as I was saying this and hung up.
Here’s the good part. I get a call from my wife 20 minutes later that the movers just arrived and the owner of the company, Michael, called and went off on her. He wouldn’t even give her a chance to explain our concerns – “they didn’t matter and we could agree to disagree.” She couldn’t even get them out without him cutting her off and screaming into the phone. It was so bad she held the phone away from her ear and our daughter could hear it from the other side of the room. He was upset that we mentioned calling the cops and said that was “insane… purse insanity.” Honestly, every moving company I’ve used in the past has NEVER given me a reason to feel that I may NEED to contact law enforcement to track down my belongings. Also, why would something like that upset you so much if you had nothing to hide or a reason to be afraid? He also felt the need to ask where she worked because “this was ridiculous and he knows LOTS of doctors” (I can only imagine why….) when she told him she was a nurse and had to be at work in 2 hours (and was now going in with NO sleep after all of this). What could have been completed in 6 hours turned into a 10 hour nightmare.
Were we seriously calling the cops? Only if nobody ever showed up that night. Regardless, what kind of business doesn’t know who they’ve sent on your move, or how to get in touch with them? What kind of business owner opens a phone call over a concern that their mover is lost for 3 hours, and there has been zero contact or effort to locate them, with screaming? If I were the business owner, I’d open with apologies, give my personal cell number, and assure the customer I would do everything in my power to locate the movers, and get their items to them as soon as possible. I’d follow up with them every 30 -45 minutes personally to keep them updated. Oh, and I’d know who I sent on a job and how to get in touch with them from the beginning.

Move size: 2 Bedroom Home Service cost: $500

I am happy to write a very positive review of Invoke Moving. They provided quality service from start to finish - including Michael (the owner) and Casey (my first phone contact) thoroughly answering my questions when I was deciding on which company to use. The care Michael and the two movers (Jacob and Kerry) took to ensure my 90-year-old mother's adjustable bed and other items were not damaged. And also the attention Jacob and Kerry gave my mother to ease her nerves about the move. If I ever need to use a moving company again, I will definitely use Invoke and I will highly recommend them to others.

Service cost: $695

I don't normally write reviews, but this company is worth it. My help for moving bailed on me last minute. Invoke accommodated me that day and worked with my time I needed them there. From the customer service on the phone to how fast and professional the movers were I was completely satisfied and impressed. They were also so careful with my things, which of course is appreciated. Invoke is also very reasonably priced! I will use you guys in the future and recommend you to anyone I know who moves. Thank yall for being so great!!

Service cost: $240

Our move included our phones house from an old addressed to a new address. The construction at the new property was not finished so we had to store everything in the garage and have the movers come back for a second job to move everything into the house a week later. They did not overcharge me, and I was happy to pay for the extra hours given our special situation. Nothing of consequence in the moon not broken, however we lost an aloe vera plant and The fragile base of my sewing form was damaged. Considering the amount of furniture and small items we had I still consider it a success. There were a few items like the key to the grandfather clock that they accidentally didn't replace, but shipped me the moment I figured out they were missing. If I had another move I would definitely call them again.

Move size: 3 Bedroom Home Service cost: $750