International Sea & Air Shipping

This was, by far, our very best customer service experience ever. International Sea & Air Shipping handled our move with care and excellence from Day One until the last day (today) when our items arrived and were carefully loaded into our storage unit. When another company provided no advance information regarding our upcoming move from the U.S. to Ireland, we went with our gut and tried International Sea & Air Shipping. It was a very last-minute decision, but International Sea & Air was the best choice we could have made. They assigned a person to our move (Jeanine) who helped us every step of the way to answer questions and coordinate with the many other people connected to our move including the movers on the U.S. side, the company that was in charge of clearing our belongings into Ireland (a very complex process which again was handled flawlessly), and the movers in Ireland. My husband and I are so very impressed with International Sea & Air Shipping, and we thank them all for being there for us and providing exceptional service. Relocating to another country is extremely stressful, but this company made the moving part a breeze.

Move size: 2 Bedroom Home Service cost: $10200

I signed a contract for a 5 week door-to door shipping from Belgium to Knoxville (USA). It took 9 weeks! My furnitures stayed in a container for 4 weeks once they arrived to the USA, while I live at 10 hours by car from the port in New York. I had to threaten them so that someone finally answers my e-mails to know why things were taking so much time. Janice Strianese, which was supposed to be my contact, never answered any e-mails or phone calls. She was just good at sending me bills. This person is rude and absolutely useless. When I finally managed to get into contact with someone, they told me my furnitures were in Knoxville and that they were waiting to have them released by the ECU. 2 days later they told me that actually my furnitures were in Atlanta (real joke). They told me the actual time of delivery at my place 12 hours before it was supposed to happen (really easy when you are working ..) and I was warned that if the delivery could not happen the day they offered it I will have to pay added charges for the storage.

AN ABSOLUTE JOKE! Would not recommend to anyone with a busy schedule, absolutely not reliable.

Move size: 1 Bedroom Home Service cost: $5000

I am very happy with the support Boaz Aviani's team at International Sea & Air Shipping provided with moving all my furniture from Amsterdam - The Netherlands to West-Hartford in Connecticut USA. The door-to-door process took about 4.5 weeks. The process started with a survey in the Netherlands to assess the size of the container required for the move. A few days later the move got scheduled and a professional team of movers wrapped the complete household on day one and moved all of the items on day two. The 40ft container was fully packed at the end of day two. About 4.5 weeks later at my new home in the USA, another team of movers were unloading the same container and moving my furniture inside the house. The sealing of the container in the Netherlands and cutting that seal in the USA were taken very serious by both teams of movers. I highly recommend using International Sea & Air Shipping for any domestic or international move. THANK YOU BOAZ!

Michael B.

Move size: 4 Bedroom Home Service cost: $8000

Due to the Covid Situation I had to move quickly from NYC back to France and organized a moving with Onternational Sea and Air Shipping. On the day of picking up my belongings, my AirPod disappeared. I was using them 5 minutes before arrival of the moving company. However the moving company agreed to reimburse me with those .

At the arrival of my belonging (after 2 months of waiting) I had the surprise to see that my TV was fully destroyed (even if packed in a TV Box and protected) .

A complete JOKE ! I would not recommend this moving company at all!!

Move size: 1 Bedroom Home Service cost: $3500

We needed a trustworthy and personable service to handle shipping sentimental family heirlooms from Florida to London in the middle of a pandemic. This was a very emotional transitional period for the MIL living alone and in poor health so not being able to be there to help and oversee the move was very difficult.

We researched extensively using Trustpilot and asked friends for recommendations. We were nervous.

International Movers were excellent throughout. They have a FB page which we liked and Hillary, our liaison manager, contacted us directly and settled our nerves immediately with her confident and straightforward talking. Jeannine handled our fees efficiently and in a timely manner and Daniel handled import and delivery. The whole team made us feel personally cared for and at ease answering every stupid question really quickly and often during holiday periods.

The delivery went smoothly. Every precious item arrived safely.

We can’t recommend these guys enough. Don’t look any further just make contact with Hillary now and relax.

Move size: Partial Move Service cost: £2000

Moved a partial container from San Juan to Cordova, Alabama. Response was quick after my first contact with the company. They were very courteous and friendly by phone and in mails. I never had to wonder about the status of my items, as I was kept apprised at all times. The packers that chose did a splendid job of encasing my precious Spanish 19th century antiques, which included mirror and glass shelving. The deliverers were courteous and careful. I was thoroughly satisfied with the entire process. If I could give them six stars I would.

Move size: Partial Move Service cost: $4000

If I could give them 0 stars or minus I would. This is the most dishonest, incompetent moving company I have ever hired.

I called in July to get a quote for a 20 foot container traveling from the US to Costa Rica. Spoke with Ami Oded who seemed very professional and got back to me very quickly. As I knew there were a lot of extra costs added to the shipment quote later, I asked for his opinion on how much those extra fees could go for a household move. He refused to tell over email and eventually told me over the phone that it could be a few hundred dollars extra (really wish I had that in writing). I said that sounds great and booked the shipment. We were quoted just under 6k and figured we could afford to go a little higher. Also we were expecting some delays due to the pandemic and were not too worried about timing. A couple of weeks later we start receiving more invoices for around 2k each, for various things: for customs inspections both in the US and in Costa Rica, for taxes, for other port fees. To the point where we had payed double the initial quote, around 12k total, and we have not even received any of our things. After the shipment got to Costa Rica we were passed on to a local moving company and we never heard back from International Sea and Air Shipping. We found out the inventory they had prepared was done wrong so the customs in Costa Rica would only release part of the shipment in September. Here we are in December, almost 6 months after I have hired these people, and have lost half of our things because the customs refuse to release them due to the flawed inventory International Sea and Air Shipping had prepared. Do not trust them with your belongings or your money, they are fraudulent company and they know what they are doing to people.

Move size: 1 Bedroom Home Service cost: $12000

I regret every moment I put any trust on these people. Staring with the owner Boaz Aviani who must be the rudest person, the rest of his staff just follow his example which is rudeness and dishonesty.

If the initial quote attracted you or the many years of experience transporting peoples goods,…. At the end…. ARE NOT the cheapest. As for the many years of doing business in the industry you will be indisbelieve with their dishonesty.

The process involves more than just the people in the NY office. They hired the people to load the container and the people receiving the container and deliver the goods at the final destination. In my case, each one was a reflection of the owner Boaz. Unprofessional unskilled dishonest bullies. They hired a container that was old and filthy dirty, a company that they had no particular skills how to secure the different pieces inside the container and finally in Greece they hired Safeway Transport to receive and deliver the container. Safeway demanded 535 euros additional to what I have paid on my contract and unless I paid them upfront that money, they wouldn’t even had tried to schedule the release of my container. To my questions why they were charging so much more money (when I was told that I will only have to pay a tax no more than 300 euros) their answer was, “I need to collect what NY office is telling me”

When I contact the NY office they answered me that the charges were according to the Greek customs and port.

The fact is that ALL the charges were 243.63 euros in total.

I was there and have the receipt of everything that was to be paid to receive the container. When I requested a receipt for the remaining 347.33 euros, Safeway Transport sent me a receipt that is a general receipt issued by Cosco (the shipping company) and all of the shipping expenses were paid in the total of my contract. The receipt Safeway presented me could have been for another container or something else. No where on that receipt indicates that the charges were for the specific container which actually was recorded with a number. Boaz has failed to explain the additional 347.33 euros and ignore my request to refund the money I paid additional without any explanation. In addition, Safeway Transport charged me another 180 euros to hire a lift to take my furniture to the second floor because they were too heavy or too big for their movers to take them to the second floor. The contract however said that they will take them up to the second floor. I am asking for that 180 euros to be deducted from the total of my contract since the delivery was done in some other ways with additional cost to me. They knew the size and the weight of my furniture well before they loaded them on that container.

As for the damages were unbelievable. They were able to brake, YES BRAKE, a king size 24 inches thick mattress in half. UNBELIEVABLE!!!!!

They broke the base of my dining table right in front of my eyes and refuse to accept responsibility with some unbelievable excuses and tricks. When I called the lady in charge I got the bulling treatment which was very unwelcome and intimidated in a country where you don’t know everything. Very rude and unprofessional she literally threaten me that they can leave my furniture on the sidewalk if I don’t pay the extra 180 euros.

Dishonest Horrible Bullies. A legal action will be well deserved.

I only have one suggestion for you. Run! Run to another company. Read their insurance policy and coverage before you negotiate anything. Their Insurance coverage is another horrible fiasco to drain thousands of dollars out of you and actually leaving you with no coverage.

Move size: Partial Move Service cost: $6433