i Move Auto

Please do not use this broker. They will verbally make commitments that seem to meet the customers needs such as the customers selection of day and time of delivery but once they identify a carrier, they don't communicate with the carrier the information that the customer provides. Once the customer realizes this, they do nothing for them and instead puts the responsibility on their head to make amends with the carrier. This is bad customer service and is unethical practice. In my case, the carrier did not stick with the time requested of the customer and ended up taking my car in their possession to another city requiring that I pay a storage fee to pick up my car. When I arrived at the hidden address, my car was not in storage but was out in the open nearby a street with the doors unlocked.

Overall this was bad customer service and is unethical practice. They are just in it for the money and do not care at all for their customers. Please do yourself and favor and run from this company. If I can give lower stars, I would.

Service cost: $475