Hire A Helper

This experience was brutal. My wife hurt her back and hasn't been able to do much and loading the truck solo sounded miserable. $207 with Moving that Worx local to Newport News, VA for 2 guys / 2 hours. They did a great job of keeping in contact through the week. Tom calls to inform they could arrive by 12:45. They show up, of course it's storming. We agreed that was not the best idea, or safe to do the loading in the rain so I gave them the walkthrough of what was needed. We look at 2 weather apps and looks like weather would clear by 1:30, they'd go to lunch and come back. 1:44 comes around, sky is clear, I get a voicemail saying "the movers googled the weather and it is going to storm again so we have to cancel the reservation." After being great with his phone all week, Tom is all of a sudden a ghost. I call Hire a Helper back, and they confirm. Tom if you're reading this, that was the biggest cop out of work on a Friday I've ever experience and thank you for having me load that entire house on my own until midnight. It didn't storm again until 6. My advice to anyone else reading this... Use Tom at Moving that Works if you'd like a last minute cancellation.

Move size: 3 Bedroom Home Service cost: $207

Even with the platform having a policy of movers having a one hour window to show up, neither of my movers were able to make that window. The first company showed up with one guy right at the time limit and the second guy showing up 23 minutes later. The other company did not show up until 1.5 hours after the one hour grace period! They only did an hour of work because I had already unloaded half the truck by myself. I paid for 3 hours, they only worked for one hour. I had to pay for two because the platform only allows the client to add or subtract one hour from the initial order.

Move size: 1 Bedroom Home Service cost: $700

Hire a Helper recently started charging and extra $75, as opposed to the $50 it use to add to the end of the bill for its portion from the customer. ALL A CUSTOMER HAS TO DO IS LOOK AT HOW MUCH THE COMPANY CHARGES PER HOUR, THE REST OF THE CHARGE IS HIRE A HELPERS ADD ON FEES.   Example: company A charges $50 per hour, the total charge for the 2 hours, if the company is booked outside of hire a helper, is $100. But if booked through Hire a Helper the same company is then booked with a $175 charge; the extra $75 goes to hire a helper for their "connection". SIMPLY GOOGLED THE COMPANY NAME AS LISTED ON HIRE A HELPER, FIND THEM ON CL AND CONTACTED THEM DIRECTLY. Save $75. Although on their own terms and agreements it says they add $50, they recently started adding $75.

Service cost: $195

Used Hire the helper back East & had a good experience… Ocean Side Southern Ca office HORRIBLE, STAY AWAY, poor customer service, horrible company. Their first movers ripped us off & now the ones they were sending out as replacements said “they had to cancel”no reason given with only 22hrs notice given. I’m now stuck with another paid rental truck & they act like I can use their next ones now at another 467.00 on top of the 375.00 I already paid for other company because it’s last min finding someone 22hrs before. Jose thought this was fullyAcceptable & I asked for his supervisor several times for him to just ignore me & “say there is nothing a manager can do” hey Jose let me teach some customer service skills…I didn’t ask you or tell you the reason I wanted the supervisor, when a customer asks for your manager /supervisor you say “ yes I will get her/him thank you please hold.”

Long story short if you are like me, you just would like reliable movers, who show up on time, do their job, for the day you booked your truck or PODS for, you also just want a company who won’t cancel last minute, or worse you don’t want them to steal, break, drop, treat your belongings like trash…you want them to treat your belongings like their own, THEN DO NOT USE THIS COMPANY & THE MOVERS THEY LIST. I PROMISE IT’S NOT WORTH THE HASSLE, THE PAIN, ALL THE MONEY YOU’LL BE OUT, AND MOST IMPORTANTLY YOUR PRECIOUS ITEMS BEING DAMAGED OR DESTROYED THAT MONEY CAN’T REPLCE! OCEANSIDE ( SOUTHERN CA. ) HIRE THE HEPER YOU BROKE LAW CANCELING WITHIN 24Hrs time limit… Jose you lied trying to say “2nd move was only booked today, because you knew by law you aren’t allowed to cancel within 24… that’s ok I have voicemails, emails, confirmation information & emails, that state replacement movers YOUR COMPANY HELPED WITH WERE BOOKED TUESDAY TH 6th not today the 10th & you cancel 22hrs notice!!!

See you in court!

Move size: 3 Bedroom Home Service cost: $375

THIS COMPANY IS CRIMINAL! So to start off, the sales woman gave me a quote on the phone for $325, then said oh sorry actually its $480 .. When I asked why she said because she needs to hire “Professional movers”, when I pushed the issue and asked aren’t they all professional movers, she changed it again and said oh I actually found another for $445 .. She then proceeded to tell me that she is scheduling 3 hours and if I need more time it’s an extra $120 an hour. Then the movers get here, they are amazing, it took them exactly 2 hours. After the move was done, I went online to give them a nice review and thats when I noticed my bill (my mistake for not checking this sooner) .. Their minimum is for 2 hours and the sales woman added an extra hour for $120. She didn’t ask me if I wanted the extra hour. She didn’t give me an option. She just decided for herself to charge me an extra $120 for an hour that I didn’t need knowing that I would not be able to get it refunded and knowing that if the movers when over the minimum they could have added the extra hour then. I called customer service to explain the mistake and they refuse to refund. I have clear proof from my security camera that the movers were only here for 2 hours and that their minimum is only 2 hours. DO NOT USE HIRE A HELPER!!!! Such a scam. Just call the movers directly, I highly recommend Crocs Movers, they were great.

Move size: 2 Bedroom Home Service cost: $484

I heard three men not much needed to be pack. One of them one of the men did not do much he stood around and watched the other two do more. I have pictures of the stuff just tossed in a 26 foot long truck they should only taken 20 feet of it I mentioned this numerous times that I needed to put more stuff in the back so I can open the back and get it they do not care. It was not packed tightly I have not been able to unpack it yet not till the first. To the next person that uses the service make sure you read the fine print I would not ever use them again and this is the third time I have use hireahelper. It cost was about $400 and it was not worth it at all very Poor packing job computer screen is broken because they threw wooden dowels on top of it and they knew the box was open and there was a computer on it. I had mention to the movers that I had to go 1400 miles I need a package tightly went on death ears I had to tell the movers to put moving blankets that I had underneath the couch and not lay it on the floor of the truck for 1400 miles it would’ve really damaged it I do not know if it’s damaged at this time or not. Needless to say I definitely feel sorry for the next people that use this mover. I’m sorry I do not know what else to say about the poor loading job. Buyer beware

Move size: Partial Move Service cost: $400