Handy Dandy Moving Service

Hi Melinda,

Thank you so much for your kind review. We appreciate you choosing Handy Dandy Moving Service to handle your moving needs. We wish you the best and a Happy Easter!

Handy Dandy Moving values all of our customers including Mr. "Jim". In response to Mr. Jim's complaint..

He booked an order through our company and was also provided, as all of our customers are, with our Standard Agreement Form which outlines the base cost of the move and how much it will be for each additional hour over the base. I.e. $195/2hrs $55 each additional hour, 2 movers. In Jim's case, he chose 6 hours for his move in which he agreed to before booking the move was a higher base fee for 6 hours and a higher additional hourly fee since he booked 3 movers. Jim's primary issue is with time. Please keep in mind that Jim was moving from a 4-BR Condo which typically takes between 6-10hrs to load & unload with 3 movers. Jim's parking lot was not spacious enough to fit a 26' Moving truck and Jim did not make Handy Dandy aware of this before the move. Therefore, the moving truck had to be parked across the street and the movers had to long-carry his items from across the street into his home, which is not standard. Jim understood this at the beginning of the move when the movers explained to him. Jim was fully aware of what services he would be getting, the length of the services, and the terms of agreement as it is provided to all Handy Dandy Moving customers at the time of booking.

1) Jim did not contact Handy Dandy Moving throughout the entire 8 1/2 hours of moving to express any concerns with time.
2) After his move was completed, when asked directly how his move went before explaining his final amount owed he stated quote "IT WENT GREAT".
3) This customer also tipped the movers at the end of the job for their job well done
4)At the time of payment processing, out of courtesy, our representatives always breaks down the final amount the customer owes so as not to blind side the customer. It is clearly stated in Jim's agreement contract $95 each additional hour and when Handy Dandy Moving provided him with the final balance, Jim quickly countered his original statement by now stating that the movers went too slow by "rearranging the items on the truck" and attempted to demand that the company wipe off 30 minutes. He also attempted to demand the company apply his military discount to the additional hourly fee when it was clearly explained; even in his agreement form that his discount only applied to his base amount when booking the job.
5) As many customers understand, when items are not wrapped and packed (which Jim's items were not and customers who care about the condition of their items typically have them wrapped/packed during moving services), a professional mover is going to take all necessary measures to prevent damage to items which is why it took a little extra time to arrange Jim's items when loading. Jim also declined Wrapping/Packing services.
6) Out of courtesy, our company did offer him $25 off his final balance because we did nothing wrong; however, we do not wish for any customer to leave disgruntled. Mr. Jim ultimately accepted this and therefore received $25 off. Now after Tipping the movers, stating how Great his move went, and getting $25 off what was generously offered to him, he has done a 180 degree turn because he feels upset about having to pay for the additional hours that he had no complaints about throughout the entire move when the movers were working diligently and which he commended them on. His primary issue is the additional hourly fee he was charged that he was well aware he would be charged when booking the move. He is also basing his move on movers 1 year ago not taking into consideration that items accumulate over time, the professionalism of our movers will not allow us to toss customer's items recklessly around, as well as the fact that our rates were not hidden and he was fully aware before booking

Again, we value our customers, and always do our best to be fair and we hope that you will look into our other reviews and not let customers like the above discourage you from choosing a great company with high standards, nationwide partnerships, and repeat clients from customers who trust us to continue implementing the same great service as we have time and time again. ..read more

Dear Carol, We are sincerely grateful for your kind and genuinely honest review. We will pass your kind remarks on to the movers who served you. You were truly a delightful customer and we wish you the best! Happy Holidays -The Handy Dandy Moving Team-.

Our management spoke with Mrs. Shelby Karpinski & Eustache "Tony" Karpinski throughout the course of this move. Handy Dandy Moving provided services to this customer as indicated in the contract terms. 70% of our customer base are comprised of repeats and business partnerships because they value our binding contract and our system. As with all valued customers, we offer insurance protection. It was clearly indicated in the contract terms and both in a recorded message the specific items in which the customer paid to have covered under company's insurance. The items in which customer claimed damages were left bare by the customer as customer did not want those items protected. This move also took an extra day because the customer had more items at the site than what they indicated to our representative at the time of the quote. This customer also performed a fraudulent chargeback disputing a substantial amount of funds to which the customer owed the company under contract. Thankfully, our company was reimbursed due to concrete evidence provided from the customer signing off agreeing to the contracted charges as well as recorded statements from the customer that support the company's stance. Our company values all customer's and regret that the Karpinski's were not satisfied with their move. However, it has been proven that they were fully aware of the services they were being provided with but didn't want to pay the agreed upon funds at the end. We believe this was simply a case of buyers remorse. ..read more

Hi Aaron,

We received your review and are so appreciative that you took the time out of your day to think of us. Thank you for choosing and entrusting Handy Dandy Moving to be your service providers. We wish you the best and have a Happy Easter!

Dear Crandall,

Our staff would like to take a moment to express our gratitude to you for your thoughtful review. It was such a pleasure serving you and we wish you and yours the best.

Dr. Lawrence "Chip" Carpenter Jr. acted in an overly irate and belligerent manner utilizing profanity and unwarranted language throughout the service day. This extreme behavior prompted our mover to contact management and pursue further investigation into this particular customer. Our movers discovered from a Public Record Search in an article released by the U.S. Attorney's Office Southern District of Alabama that Dr. Lawrence "Chip" Kelly conspired with his co-owner Nurse Practitioner Diantha Miller in a scheme to falsify bills to insurance companies for criminal financial gain for their company Laser Skin Care Center in Mobile, AL. Consequently, Diantha Miller was convicted, sentenced to 12 months and one day in federal prison, and has been ordered to pay $347,868.26 in restitution to Blue Cross/Blue Shield of Alabama.

Our mover quickly relayed this information to Handy Dandy Moving manager. This naturally raised a red flag and the company; already contracted with this particular customer before knowing this important piece of information, was legally bound to continue with the customer's move. However, our company could not disregard this customer's track record because it directly related to our company as it was concrete evidence of the mindset of this customer.

Two hours into Dr. Carpenter's move, he called complaining movers were moving slow. The customer then continued stating that his 3 guys were able to make "3" trips with their truck and our company movers were still working on loading first truck. Our company rep informed this customer that we were loading (2) 26' Moving trucks full to the rim and that the trucks him and his friends were loading were small "Pickup" style trucks therefore, it's going to take considerably more time for our movers to load. Our representative explained to Mr. Carpenter that movers were on perfect time because both 26' trucks were full to capacity and movers loaded and unloaded truck between 8-10 hrs which is the average industry standard time. Mr. Carpenter agreed and understood.

Dr. Lawrence "Chip" Carpenter also complained movers left doors opened in house and didn't close or lock doors behind them because he wasn't at the house. Our service representative reminded customer that it is not common practice for an outsider to handle something as personal as locking or closing doors of customer's residences, it's both a liability concern and it is common knowledge to every human being that no one locks up a person's household but the person's who reside at that household. Due to customer's constant complaining, our company gave Mr. Carpenter a free 2nd trip. Customer also declined the full service protection option in which our company offered at the time of quotes which is evidenced in both a recorded conversation and his signed paperwork. He left his items bare and unprotected on the day of the move.

We regret that this customer was not satisfied. However, this customer acted inappropriately throughout the move while our movers continued to conduct themselves professionally and got Dr. Carpenter's move done as contracted and on-time, even providing him with a free 2nd trip. ..read more

CLICK HERE TO READ REAL TESTIMONIALS & VIEW VIDEO TESTIMONIALS!!

http://handydandymoving.com/index.php/video-testimonials/

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Mr. Ray,



On the contrary, we are delighted that you chose us to assist you with your move as we are with all of our customers. Our reputation shines through a plethora of online reviews; however, we do regret that you were unsatisfied with your experience. To sum it up, we provided you with the services in which you ordered that coincide with the terms of agreement between you and Handy Dandy Moving.



We carefully investigated your claim brought forth from your end, all statements brought forth from Handy Dandy’s mover‘s that were assigned to your site, credible source professional glass company, and all paperwork submitted.



There is no documentation on record showing that you submitted a claim for stolen items nor a police report, this can actually be deemed as fabricated (defamation of character to our company by attempting to devalue a reputable company) on your end through these reviews. It is a normal reaction for a person to contact law enforcement if they believe their items were stolen, for some reason, you never took this step. Secondly, it was proven that your China Cabinet was not wrapped properly before your move. You didn't order wrapping/packing services; yet you still wanted us to move your China Cabinet without it being properly wrapped. We provided you with the opportunity to do this for you; however, you declined this service. It is common to most customers that care about their items, especially fragile items, that if they don't want their items to get damaged, they will have their items properly wrapped and packed before the move. Otherwise, they will pay the moving company to do it for them. However, you did neither of the two. Wrapping a china cabinet with one layer of bubble wrap does not constitute as proper wrapping as it is obvious that would be considered a thin/scarce layer.



Also, the professional glass company that provided the inspection also couldn't determine exactly how your china cabinet was damaged.



As stated in the correspondence with the decision of your claim, we welcomed any new supporting evidence that could assist in benefiting you on your end. However to date, we haven't received anything of the sort from you.



Again, we sincerely appreciate your business. Our duty is to comply with the terms and conditions set forth in the Customer Agreement Form for the benefit of our customer and our company. Our intentions are to be fair, take accountability for our faults and pay what we owe.



Best wishes,



The Handy Dandy Moving Team

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CLICK HERE TO READ REAL TESTIMONIALS & VIEW VIDEO TESTIMONIALS!!

http://handydandymoving.com/index.php/video-testimonials/. ..read more

Handy Dandy Moving Values all of our customers.

Please be advised that Ms. Jackie did not explain the full story in this remark. She has used us in the past; therefore, she liked us so well she used us a second time! This is also evidence that she knows what a professional moving service entails.

Ms. Jackie is upset that her leather sofa was allegedly damaged. When asked if she covered or used any materials to wrap her leather sofa, she stated (this was also recorded) "No I didn't think I had to because I've moved before and have never wrapped it or any of my items". All of Ms. Jackie's items were unwrapped and in no condition to be moved but she wanted them moved in an unprotected condition.

When asked if she wanted wrapping/packing services, she declined. Handy Dandy Moving loaded her items as she requested and she chose not to have them covered or protected as stated in her agreement. Also, Handy Dandy Moving only loaded her items. Ms. Jackie's items got damaged while she drove them to her unloading point or when her other movers she hired unloaded them as she discovered the damages AFTER the unloading.

We just believe our prospective customers should have the entire story before jumping to conclusions when complaints like Ms. Jackie's are discussed.

As always, we will continue to do our best with moving our valued customers. ..read more

Dear Ms. Carolyn,

Please accept this as a courtesy message to let you know how much we appreciate your excellent review! It was truly a pleasure serving you and we wish you all the best! Thank you so much for choosing us.

The Handy Dandy Moving Team.