Guardian Van Lines LLC

They will give you a low quote and then pressure you to put money down to hold your spot with the option of cancelling. I Signed a contract with Guardian van lines to broker a move to transport my belongings with an option for a full refund if cancelled before October 20, 2022. I have the contract stating twice in it that I can cancel For a full refund before that date. I called and cancelled the move on October 17th and have the cancellation request along with the email from the agent stating I cancelled. I was told I would receive an email with a tracking number to track my refund and it would be deposited in my account in thirty days. After thirty days I called and they said they had more time to give me my deposit back. Now when I call there is a recording instructing you to write an email of what you need and they will get back with you on the next business day. I have left them at least four emails requesting the status of my refund with no reply. You can’t get a hold of anyone at the number that is listed on their website. I found another website that has the same address as guardian van lines with a different phone number and when I called that number they said they were a different company and when I asked why they have the same address they hung up on me. I would like my refund of 1676.00 that was given in good faith that I could cancel before the date as described above. I have all supporting documents and this should not be allowed to happen to me nor any one else. This was back in October so I figure I will not see my money. They have terrible reviews everywhere. Don’t trust them. I am going to post everywhere I can about this company because it is a shame a company can do this to innocent people to take your money.

Move size: 1 Bedroom Home Service cost: $1676

I very seldom write reviews, but this company deserves all the spite and negative press they can get. The companies they do business with are rackets and cheats, and despite Guardians promise of "satisfaction guaranteed" they will not expend any serious effort towards resolving disputes or addressing issues as they arise. Guardian contracted with high end movers, who then subcontracted to a driver with American Trucking. The driver was misogynistic and terribly rude, arrived wearing an ankle monitor, LIT A JOINT while dropping off our stuff, and refused to honor the contract of actually moving our belongings into the new house, but instead dropped it all off on the side of the road. If you are not familiar with contracted moving services, guardian WILL take advantage of you. And if you are familiar, they will certainly TRY to take advantage of you. I amashamed that I did not do better research, and that I allowed myself to provide revenue to this company.

Move size: 2 Bedroom Home Service cost: $6500

- This is NOT a moving company, it is a ***brokerage company*** (aka dispatcher). They hold zero accountability for the horrible things the 3rd party moving companies will do to you on moving day. Once they take your “deposit” - which goes ENTIRELY to the salesman by the way - they do not care at all about your experience and will not do a thing to help you. NOTE: they also get the ENTIRE BINDING FEE. Do not let these people rip you off.

- Deliberate lies told by salesman to just get your business (deposit). They pretend to be on the phone with the moving company, negotiating a price for your move but it is literally a show they are trained to put on. When the moving company arrived, they said that Guardian had never discussed any of the things they claimed to have discussed with them. DO NOT WORK WITH “SHAWN JOHNSON”. I am wondering if he is even a real person or just some alias they use for all their salesmen, because I have not been able to reach *him* since they got my money. Tried him via email, text, and phone call for weeks now. Zero returned calls.

- If you run into any problems, ones that deliberately violate the contract you sign with them, they will tell you there is nothing they can do to help because you agreed to the fees on the day of the move (though they will most likely be unreachable the day of your move, as they were on mine). If you decide that the moving company is being unethical, or that the new quote provided on the day of your move is insanely high and not within your budget, you are screwed. You will not get your deposit back from Guardian because they have a 48-hour cancellation period (con artists). They will take an exorbitant amount of money from you and offer you zero customer support. If you ask to speak to a manager, they will tell you that the managers do not speak to customers. If you ask to speak to a supervisor, the answer is no. There is zero accountability with this company.

AVOID, AVOID, AVOID THIS BROKER!

Move size: 3 Bedroom Home Service cost: $13258

Do not do it!!! Even calling for a quote will make you lose out on money. They withdrew money from my acct (I provided banking info to hold my quote estimate)… I went through he** to get my money back!!! They said they never received my “cancellation” request via email & took the funds. Then said they tried calling me (but the person said they had the wrong number). Then said a check will be mailed to me in 60 days for my refund!!! This is a scam!!! Don’t do it. I’m working on getting my money back now. My bank (Chase) cannot help because they withdrew it like a check & had my info.

Move size: 2 Bedroom Home Service cost: $5700

WORSE MOVING BROKER EVER! Do not use this company. they are liars and do nothing to help once they have your money. I was told a price and that my items would be delivered as they were picked up. This was not true! The company they use who is western lines movers and they charged me me an additional 2k for my move even though i had less items than what i had given in my estimate. The movers did not have the right tools to dismantle my bed and said they couldn't take it apart they already charged me the additional price, they ended up destroying my bed whilst taking it down and leaving damages to my apartment such a broken door and hole in the wall ( all pictures will be attached ) i then spoke to the owner of the company and he reassured me that my bed would be rebuilt and not to worry. I was also promised my items would arrive on the 2nd of April as they were picked up on the 25th of March. After no communication for weeks, both companies not being able to find my items i was then able to track it down after 6 weeks, my boxes finally came on the 3rd of may, broken and clearly not handled or stored well. The movers were unable to build my bed due to the damages and i had 3 boxes, 1 rug and 1 chair missing and 5 boxes were missing. I am yet to have my bed built and had to pay $300 for someone to fix my bed. They were able to track my boxes but most things came damages as you can see the state of the boxes.

Move size: Studio Service cost: $5000

This company’s business practices are appalling. They are communicative until they have made the sale, and then you can’t get them to respond to save your life. I was given a two day time frame for the pickup of my items, and when I contacted them on the second day to get an update, I was told the move couldn’t be handled for two more days. I had repeatedly expressed that the items had to be removed by a certain day due to new tenants moving into the unit I was vacating. The move day was rescheduled, and on the rescheduled day, same story: no communication, no updates. When I finally got a hold of the driver, he told me that he was in another state and would not be there for at least two more days. As a result, I had to rent a truck and move my items into a storage unit. I was repeatedly deceived - every time I asked for an update, I was told something different. The driver is close, he is 1,5 hours away. All wrong and deceitful. I have nothing good to say about this company or my experience with them, and cannot recommend anyone engaging with them,

Move size: Studio Service cost: $4500

I hired them for a long distance move from NY to MN. I hired them initially in May and paid them their deposit. They quoted me the standard 48h move window and told me that I would be all set for a Sunday move and would get a call on Friday with the actual time. Then, on Friday, I received no such calls and when I called the company, they kept pushing the anticipated time forward and said I would hear Sat morning. I tried calling and emailing and I still hadn't heard by Sat evening so made alternate moving plans. Sunday night around 8pm, I finally received a call from the movers who initially called the backup number, used the wrong name, and told me they had just gotten the contract that day. When I called the company on Monday, they told me that communication was hard through the weekend since it was a holiday. I had a hard move date as I was trying to make a flight at my destination, which I had previously expressed to them. Furthermore when I talked to the company, they told me I was not able to speak to a supervisor because they had nothing to do with the customer service end. Frankly, their communication was appalling and I would strongly recommend everyone stay away.

Move size: 1 Bedroom Home Service cost: $3000