Global International Canada

I had used Global International Canada to organize my move from BC to California. Mike Morse was my point of contact. For the move, I ended up paying more than 60% of the quoted price. Mr. Morse originally told me someone would come to my apartment to examine my goods in order to develop a quote, but this never occured. Rather, he had me fill out an online survey, which I filled out as accurately as possible, given the lack of guidance provided. When the movers came to my apartment the day of my move, they said there were a lot more items than what the moving company had told them, but then they told me the size of the crate they were expecting to use. It was probably 4 feet by 10 feet large. I was shocked to hear this was what they were expecting given that on the form I completed, I indicated a queen size bed and frame, a couch, and a bookshelf, among several other pieces (e.g., rug, chest). These items would not have fit in a container that size, so I can't help but think the original quote was inaccurate and purposely done so to gain my business. I completed the form to the best of my ability but no one came out to see my goods, even though originally they said someone would. No one asked for dimensions or even called to clarify the items I was taking. What is the purpose of providing someone a quote if the final price doesn't even come close to the estimated amount? I expected the company, as professionals, to provide a reliable quote. Global International and Mr. Morse did not any take responsibility for mis-quoting me in the first place. Rather, I felt like my good were held hostage until I paid the overpriced rate. Once I did pay, I never heard anything from Mr. Morse, not to acknowledge the receipt of my payment or to confirm that my goods were delivered. I received no customer service whatsoever. I would never recommend this agency to anyone and warn individuals to steer clear and choose a different company. .

Service cost: $3450

I hired this company four years ago when I moved from Toronto to Los Angeles. When it was time to return to Toronto I had them quote on the return move and ended up moving back with them because the original move had gone so well. We had to leave some of our goods in storage in Toronto until our house was undergoing a small renovation. This was no problem for the mover and it made it much easier for us to get the renovation done quicker without all our furniture in the house. I was very pleased with the service I received and would use this company again.

Move size: 3 Bedroom Home Service cost: $10800

Initially, the information and customer service appeared well versed. My boxes were delivered to Global in person, by myself.   I was quoted, and signed off on an amount; however, I was charged $35 more. Apparently, (they) charge 3% if you use a credit card!! Sounds a bit like Europe.  
After one month of not hearing, I called the office and spoke with the receptionist. I was rudely informed by her that my boxes had arrived two weeks ago and were waiting in their broker’s warehouse for ME to call them and make my own arrangements for delivery to the UK destination!! Make my own overseas call, pay the cost of that call, but don't bother to inform me that the boxes had even arrived. Needless to say, I was annoyed and I told her so. Her response was “OMG, I do NOT want to hear any more of your complaining." That, is an endearing customer service response..I asked her if she spoke to all of her customers in that tone and manner? She cut me off and transferred me to my sales person. He said he couldn't do anything about her attitude!!
I wrote an email to the owner, again there was NO apology for his employee’s rudeness. I told him that I wanted an apology from her. None arrived.  
It is interesting, I was originally impressed, as the owner is Greek, I LOVE Greek people, and they have a wonderful customer service track record. Greek people are extremely polite, charming to deal with, have excellent customer skills. The receptionist isn't Greek. Perhaps that is why she didn't follow the polite protocols of her superiors.  
If you don't mind not knowing where your belongings are, if you don't mind being charged extra (after) when you are billed, if you don't mind being spoken to like you are dirt under someone's shoes, then, by all means, use this company.  .

Service cost: $700

Keep away worst company ever. Waited over a month for the furniture,rude driver , took advantage of the elderly should be sued! Broke my mother's plamsa tv, was going to send her 200.00 still waiting that was oct 2014 its now 2015 mar.Still waiting. They have the best excuses in the world unbelievable. I don't know how someone like that can stay in business. The worst rude undependable company I ever delt with. And ripping of a elderly person you all should be ashamed of yourselves, just a big big warning keep away from this company. I had read bad reviews but did'nt really pay attention wish I would of.

Service cost: $5800

I cannot say enough good things about my experience with Global International.  The quote I received was competitive with other quotes and my salesperson kept me up to date with the details of my move.  The crew was professional, organized, quick and efficient. They made what otherwise could have been a very stressful experience into an enjoyable one; and everything arrived undamaged and in good condition.  If you want movers who are very experienced and very professional, you need to hire these movers.

Service cost: $9600

Global moved my family from Toronto to London and the move went very well.
My sales person was knowlegeable  and kept me up to date on the status of my move.
The packing crew arrived on time. They seemed experienced at their job and any questions I had were answered.
All my antique furniture was crated and arrived in good condition
Global's representative in London (Atlantis) handled the London portion of the move. They were careful with my belongings and didn't mind when I had them move the couch to three different areas in the living room to find the perfect spot!
Overall, I was pleased with the move and the service I received.
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Service cost: $7800