Energy Crew Moving & Transportation

Energy Crew are unprofessional, unreliable amateurs. Hiring them cost me thousands of dollars to move my one-bedroom apartment. Avoid them at all cost and hire someone else. Here are the details of experience...

I hired Energy Crew to move my one-bedroom apartment in July 2021.

I provided a detailed description of my contents and received a quote of about $650 after tax for 4-6 hours of work.

Energy Crew is Treigh Pugh. We spoke several times by email and by phone in order to make sure every detail of my move was clear and confirmed.

In the weeks leading up to my move, there was an additional stop added to pick up a couch from a friend’s home. Treigh confirmed the movers would begin at my friend’s home at 9am, picking up a couch, then continuing to my apartment to load everything and then move it to a location downtown.

On moving day, Energy Crew arrived at my address 15 minutes late. Treigh Pugh was there and in charge, along with a man and a teenage boy. I asked if they had any difficulty picking up the couch and Treigh was confused. After refreshing his memory, he apologized and admitted he had forgotten our conversations over the phone and by email to pick up the couch.

I spoke with my friend and instructed Treigh to pick up the couch on the way to my condo downtown, after the loading process of my belongings was finished, making the couch the last thing to pick up instead of the first.

It took three movers 4+ hours to load my items in the truck, which was the low end of their initial quote's time for the entire job. They finished loading my belongings into their truck - which was completely full. There was no room for the couch

Also, the teenage boy among the Crew remained mostly unmasked while indoors.

They took a break after arriving at my new home. Then they proceeded to do a mediocre job moving my belongings. Using their wheeled carts (‘dollies’) they hit and damaged the walls all along my hallway between the elevator and the unit. I put down a $300 security deposit, and the building's concierge inspected the areas between the movers’ truck and my unit before and after the move, then reports any damage to building management. More on that later.

Upon finishing after 3+ hours of work unloading the truck, it was past 5 p.m. and the Energy Crew were ready to pick up the couch. It took them an hour, almost all travel time that I had to pay for.

My concierge pointed out that there was damage to the walls in the hallway that was caused by Energy Crew which would almost surely mean my $300 damage deposit would not be returned. He simply said to me, “Don’t pay these men.”

I felt like I had no choice. These two men and a teenager hovered over me holding a makeshift cell phone on which I was being told to pay up more than twice the amount I was quoted weeks earlier. I felt intimidated and pressured. I paid them $1600 that day. They left and I was unbelievably relieved that the day was over, having taken Energy Crew more than twice as long and twice as much as they had quoted me.

A week later, I reached out to Energy Crew. The details of just about everything mentioned above was shared in an email, plus I had somehow lost a lamp in the moving process. After some back and forth, Treigh (still the only person employed at Energy Crew, to my understanding) decided to credit me $100 refunded to my credit card. I explained that I had yet to receive an estimate from my building on the damage to the hallway, which I’d be happy to share as soon as I could. I expected more compensation for that damage.

After weeks of back and forth between myself, my building management, and Treigh from Energy Crew, I finally received a written estimate on October 5. The damage estimate was $850. I shared it by email with Treigh immediately. I followed up three times over six weeks and never heard from him again.

Move size: 1 Bedroom Home Service cost: $2350

Energy Moving Crew seemed to be on the up and up, until an inspection the next day of my contents revealed that theft had occurred.

They sent three movers for a simple, around the corner move but couldn't keep their dignity about themselves as they stole two pairs of sneakers (while leaving the boxes) as well as my power drill. One of the movers, even had the audacity to talk about his own sneaker collection and how he doesn't keep them in the box!

After bringing this matter to the attention of their Director of Marketing, Treigh, he was insistent that he would be of help and they value their customer service. Numerous missed deadlines, a breach of another customer's private information and a very underwhelming offer of compensation later and enough is enough.

This was so bad that I'm going to be pursuing legal action.

NEVER USE ENERGY.

Move size: 1 Bedroom Home Service cost: $650

Energy Crew where fantastic in every aspect, from the customer service I received in booking the move with Treigh Pugh to the three gentlemen who tackled the move with us.

We had a massive move from a 2000 square foot home to a 2700 square foot home and these guys never stopped working throughout our seven hour move. They were in good spirits throughout, they were careful with all our belongings and to the walls as they moved in and out of the two locations. Very professional and friendly throughout a tough day. On top of all this they are quite possibly the cheapest company in Toronto.

I would enthusiastically recommend this moving company to anyone and I have been spreading the word to my friends. Thank you Energy Crew!!

Move size: 4 Bedroom Home Service cost: $1100