Eli Relocation

Bottom line up front: DO NOT USE. If you care for your belongings use a company like Atlas, Mayflower, or United Van Lines, or rend a truck and do it yourself. If you want to take a risk and gamble with ELI Relocation expect a low bid followed by an up charge after you book your move with them. Then expect your belongings to be poorly packed and damage when you receive them. Read more if you want a more complete account of our experience.

1) ELI Relocation provided a competitive bid for our move (it was not the cheapest) and we chose them based upon the professionalism of the sales person. However, once the deposit was made to book our move the honeymoon was over. Dealing with the operations staff was nothing but a hassle. Communication was poor to non-existent at times.

2) They said they would show up at our house to start the move on a specific date, so we coordinate to have family available to be there as my wife an I already had to move to our new location. They did not show up on the date they said; however, they did show up the following day.

3) They arrived with a truck that was too small for our belongings, and to make matters worse the "head mover" came in to say that we understated the volume of our belongings (even though I sent them pictures of everything we own room by room to attempt to avoid such problems while coordinating with the sales person) and he increased the cost of the move by about $2000. Oh and as I mentioned..the truck was too small, so my drum set, our patio furniture, and some planter pots we wanted to keep did not make it.

4) They learned their lesson from previous complaints as the semi that arrived at our house did not have volume markings on the inside of the trailer and the movers started unpacking quickly so there was no way to determine the actual volume of our belongings.

5) The moving service description included climate controlled storage; however, an office chair mat was completely distorted from being rolled and crushed while being stored in hot temperatures. Also, a large candle we own had completely melted in the jar and re-solidified sideways at some point during the move. This could have happened in a non-climate controlled moving truck, but it is worth pointing out that use of the term "climate controlled" is somewhat misleading.

6) We paid for "white glove" service for our 1928 baby grand piano. Which is supposed to include disassembly, packing, and reassembly. Well I guess it really means they build a cheap wooden base to strap it to with no padding around it because when it arrived there was a nice 2 to 3 foot scratch along the back side and the movers (subcontracted to the lowest bidder) stated they would not put the piano back together at our new location. I called ELI Relocation and they offered $250 to "fix the problem"; however, when I went back in the piano room the movers were putting the piano together. So I called ELI back to updated them on the change of heart. One hole about the size of a baseball in the wall (which they covered up with a card board box) and the use of incorrect hardware later we had a piano that was..kind of how it was before the move. Just don't walk by the side of the piano as the incorrect screws they used are sticking out, but they left the remaining hardware that they didn't know what to do with (sound board dampener and the correct hinge screws) sitting on the music stand.

7) The catch basin of our carpet cleaner was crushed on one of the edges, multiple large picture frames we own were scratched, our printer had about 30 pens and pencils jammed on the inside of it. Many boxes we opened looked like the contents were just thrown in the box, and we found multiple boxes that were empty.

In summary, I highly recommend that you do not use ELI Relocation for you moving needs. Find a reputable top rated mover that is licensed and bonded, or rent a Uhaul and do it yourself.

Service cost: $8600

I was uncertain at first as the quoted price of Eli relocation moving was quite a bit less than other quotations I had received but the friendly professional service that we had been given was exceptional. I have moved several times and never used a moving company before but as we were going so far we knew that we could not do this on our own. But short or long, after this moving experience I will definitely use them again, as the made the stress level almost zero. The team of four guys that arrived to handle our move was smart, friendly and very hard working. They finished everything so quickly and perfectly.  I highly recommend this company.

Service cost: $4650

I hired Eli relocation moving to move me from AZ to MO. My movers were Adam and three other guys who arrived exactly on time and started working immediately without wasting any time. They carefully packed all my furniture, especially my favorite grandfather clock that stayed in perfect condition. They took a great care of all my things. The guys were very friendly, kind, courteous and efficient. When I phoned the company, I talked to a very nice lady - Linda who answered all my questions. She also gave me the great quote which I paid at the end of my move. There were no hidden fees. I will highly recommend Eli relocation moving! GREAT JOB guys!

Service cost: $5860

Last month, I used Eli relocation moving. It was a 3 bed room apartment move from Phoenix to Oklahoma City. I selected them because they had mentioned everything clearly on their quote. I didn’t pay any extra money which was not mentioned in the estimate. Everything was done with perfection. They took nice care of glass made belongings. All members of Eli relocation moving were very gentle and skilled. They didn’t waste time; the move was done within allotted time. For these smart people I could save my time and money. Being thankful is not enough for you guys!!

Service cost: $6750