Elate Moving LLC

My items were broken by the movers: My dining table, which because of my confinement to a wheelchair, was carefully selected for ease in going from a small table that I could access in my chair easily and equally easily was equipped with a one-handed operation to extend the leaves. Two of the movers deliberately disassembled the table and mechanism (beyond the shipping configuration of 2 pieces), into 3 pieces as I protested, watching in horror, with the entire leaf extension mechanism - screws, nuts, and bolts - removed with no photos or notes taken to reassemble. Upon delivery to my new residence several states away, the SAME individual movers (Ben and Max)could not reassemble table to perform as purchased - leaves were wildly tilted and inches from center glass. When told it was unacceptable they tried to claim that the table left my origin in that condition - totally untrue and they had not even tried to extend before taking it apart. The two men were trying incompetently to fix the mechanism for hours, only making the table worse and worse. Several washers were found on the floor near where they were working on the table. Their next effort resulted in extended leaves level but with a 1 in gap and tried to pass that off as fine. I found the table online with a video showing how table worked after which they again disassembled it, then fixed the extended leaves so they would no longer retract beneath and table was fixed in extended position which is too large for my wheelchair to clear to pass through the room. They refused to accept a partial payment to cover replacing the nearly new table and called local police. An officer arrived and tried repeatedly to ask them what their policy in situations such as this was and they had no answer. The officer demanded they leave my property and pursue the matter in civil court.

A management individual phoned the next day to ask for complete payment promising to have the table professionally repaired. I overnighted a check for the entire balance of the moving cost believing, foolishly the management individual would stand behind his promise. Weeks and countless calls were made by myself with the result ending in Elate sending an individual over a month later who concluded the Elate movers should never have disassembled the table in the first place - of course!. As this individual was also an employee of Elate he assured me that he would make this clear to management - that this was an intentional destruction of my property - but management then finally, weeks after my move, said they were sending me what amounted to less than 12% of the amount I paid for the table, with this comment “I'm sorry that our handyman couldn't repair your damaged item. We tried going an extra mile here but that route doesn't always lead to success…”! DO NOT USE THESE MOVERS!!! They also broke the brakes off my pool lift, which cannot be repaired and removed the batteries from my empty safe, which canceled the keypad code, and forced me to go to the manufacturer to obtain an access key. Why? These guys are dumb as stumps, and do not compensate you for their mistakes and damages. I’m still waiting for that check.

Move size: 2 Bedroom Home Service cost: $9000