Earth Relocation

I had an extremely great experience moving internationally from the USA to Germany with this moving company. Considering the very reasonable cost, their services were fantastic. The movers carefully and efficiently transported all of my household possessions, including fragile items and my beloved bike, overseas to my new home in Germany.

Communication was clear throughout the process. I highly recommend this company for stress-free, quality international moving services within your budget.

Move size: 2 Bedroom Home Service cost: $6500

I have left a similar review with the Better Business Bureau. Earth Relocation was hired as the US partner in my international move. Many questions were asked about their capability and capacity. They gave assurances that they could meet my needs. However, every item that they packed was irreparably damaged. The final packing of many items once they arrived were atrocious. Literally 1 layer of saran wrap on fragile items. I am incredibly dismayed as these items are impossible to replace. Additionally, their numbering system was incomplete and inaccurate. Some items had question marks with numbers and some with multiple stickers which has led to missing boxes. All attempts to call them have been sent to voicemail and ignored. Their partners abroad are equally problematic. I have been trying to get a result for the last 160 days from any party involved. The quality of service, avoidance of contract terms, and their nominated insurers are incredibly poor. Furthermore, due to the incredible length of time this has been ongoing, I am unable to work with my credit card company to recoup anything.

Move size: Partial Move Service cost: $8000

I have moved all over the world and have never experienced such unprofessionalism from a shipping company. The men were lazy and packed badly, Furniture was vandalized and willfully broken.An hour after I was due to leave for the airport, I was still overseeing my belongings being packed. Instead of unhooking the bed joints, a very simple process, the men violently bed solid brass brackets to wrap two separate parts together. As a result, my wife and I had to sleep on the floor while we tried to find replacements. The company claimed it had happened "in transit". Inventory was a also joke - the list stopped at 129 boxes. When they arrived some were numbered in the 300's. Many numbers were duplicated and almost none of the listed contents matched the actual contents, making the delivery of my goods a long and painful process. The after service was even worse - no attempt to apologize or rectify the situation or accept responsibility. Despite the emotional stress caused, the time spent repairing or replacing damaged items and all the problems caused, the company's response has been either silence or to tell me it was my fault. I have had to pay an extra $5,000 because of Earth Relocation's poor work - again with not so much as an apology from the company.

Service cost: $8000

I shipped my goods from Georgia-US to Latvia in a 20 Ft container.

Earth and their agents worked in a great combination to deliver our goods timely and smoothly. I found Earth Relocation online and gathered few quotes. Earth's rate was in the range of others but my experience with their sales and operations team was very good. Everything was delivered in order and service was as promised.

Would recommend to others for sure, I see they have mixed opinion online but my experience was worth talkign about.

All the best,

JM

Move size: 3 Bedroom Home Service cost: $6500

Earth Relocation inc. saved me from my moving nightmare. Originally, I hired Unity Van Lines movers to help. UVL took my stuff and my money and dissapeared on me. With help of Federal Marine Commission's help I relocated my stuff. And from this point, Samir from ER took over and guided me step by step to get my stuff to destination without a hitch. He was always there for any questions and I even called on weekends and he would get back to me right away.
I would definitely recommend to all my friends and I will also use them again when I return back home.
 
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Service cost: $4500

We used their services while moving from Jersey to Gurgaon India in July 2012. (The website did not have option to choose India for this review).   We had a 20' container, door to door service.   I have moved within US before. But this was our first international move. With 2 kids under 4 years a smooth move was more important than ever. Here is what I liked:   1. They responded promptly to my request for a quote. They were flexible enough to look at various options so I could compare costs.  Samir, our contact, was very professional and pleasant to work with.       2. They came home, did a quick and thorough ( opened all cabinets, went into details) survey.       3. Very competitive quote (We looked at 6 different companies)     4. Always respond to emails and calls, promptly.       5. Everything was clear and in writing.       6. Packers were great (Crew of 4 for a 2 bedroom condo). They arrived a little late, but it took them ~6 hours to pack and load everything. --Brought all the packing material - boxes, bubble wrap, shrink wraps, paper, crates, mirrox box, tape. --Boxes were labeled --Followed any special requests we had. --Beds, crib and tables were dismantled       7. Their partner in India end to end solutions was fantastic. Amit Sharma, our contact, kept in touch with us through the move. We were able to track our shipment online. They helped us through customs. Expecting a long wait at customs we were pleasantly surprised at how quickly it was done. They are very well networked in the office and know all the right people to get documentation and examination  done quickly.       8. Delivery happened 2 days after examination. 6 crew members who unpacked and cleaned all the debris. They actually took a broom and swept an area that was particularly messy post unpacking. --Furniture - no damage,no stains, no scratches --Beds,crib etc were assembled   --No missing items or damaged pieces (some minor issues, happens in every move)   -- No broken items, not even one glass.   --We had 2 mirrors, 2 glass on glass large picture frames, glass top coffee and side tables that we decided not to get crated, even those came without a scratch.       9. Took 8 weeks. Timeline:   Goods packed on 5 July   Left NY port on 12 July (If I remember right)   Arrived Nhava Sheva on 13 Aug   Cleared from port and put on rail, arrived in Delhi 27 Aug   Customs Examination on 31 Aug   Goods delivered on 2 Sep       It truly was a customized solution to our needs - the attention to detail, the various options they walked us through and the prompt responses to all our concerns. All very much appreciated.  .

Service cost: $6000

 I found Earth Relocation when doing Internet searches for my move from Boston , MA to Nagpur, Maharashtra, India  Samir was the salesman I talked to. Knowing that I was researching, to begin with they had offered me a competitive price. Samir was detailed in the process of the move and had given me detailed info on what to do before the pickup date, on the pickup day and what to expect at the destination. When the move happened what I went thru was fairly close to how it was described to me.  Pre-pick: Samir and his staff were professional and had given me all the paperwork to review and sign for the move. the documentation had reasonable terms and I didn't find anything that I had to remove from the different sections  Packing & Pickup : The packers arrived ON time at 9AM. they pulled the truck thru my driveway. They brought in the packaging material and started the packing. I had taken full service. They used ample amount of packaging material and did not cut corners when packing. it took almost the whole day as they packed my 4 bedroom house and were done at 4pm. then started the loading. they were done loading all the 133 boxes into the 20" container. it was almost the right fit. If I hadn't sold my bike, maybe they could have squeezed it in too. the truck was sealed and they drove the truck away as I watched it leave my totally totally empty house (which was to be sold 2 days later) behind.  In transit: They had given me tracking information and I was able to track the shipment as the ship sailed and I noticed that the estimated date of arrival changed a little bit.  Arrival: The ship arrived at Nava-Shiva in Mumbai and I was notified that my stuff had arrived. I had contracted with them such that I would pay the detination charges once the stuff arrived. I sent them the money an they cleared the stuff thru customs for me. This process took about a week after which they loaded all the stuff in a truck and drove it to my city.  At Destination: Finally, the stuff arrived in Nagpur on a truck. I had an apartment on the 2nd (US 2nd floor) floor. The unloading team brought everything all the way up to the apartment. we were still renovating and my apartment was not ready for unpacking yet. They left all the boxes packed and stacked upon my instructions and left. I did some basic checks to make sure that the fragile items were intact.  After 2 months of the delivery our apartment was ready for unpacking. We just finished the unpacking and due to the thorough job doen during the packing process all of my stuff was in great shape. The television, music system and the glass entertainment center were all as I had handed it over to them. The sofa and luv seats were in great shape and so were the bed and many other furniture items. We just got done opening all the 133 boxes and I am pleased with the arrival of all my stuff.   I am happy that I chose "Earth Relocation" as my moving company. I would recommend this company "Any Given Sunday" for someone who is looking for an international move.

Service cost: $6200

Their services were above average as compared to my previous moves. and they seemed to know the international moving process well. Only issue was that they gave us a long window for pickup and showed up really late in the day but the movers were quick and efficient. I had minor scratches on my bedroom dresser and one desk but nothing major went wrong. The insurance company they work with got repairs approved and furniture was finally fixed after 3 months of delivery. That's all I have to say.

Service cost: $2000

Worst moving experience ever! I have had 3 moves between US and Canada in the last 3 years and this was hands down the worst moving experience we encountered. The first 2 moves were a hassle like all moves usually are but I was given a service I was told I will be given for the price that was quoted. With Earth Relocation however, the price I was quoted at first was ~$1800, the price I paid was ~$4800. The amount I paid was more than the total sum of my previous 2 moves and the number of items I moved was the same (if not less) than what I moved the previous 2 times. I had to give up and pay the money because my good were held hostage with them. All attempts at trying to negotiate a lower cost were refused. Even when I offered to let go some of my stuff to reduce my cost they said that would end up costing me more if I try to dispose stuff that they were holding from me. Every step of the moving process was a nightmare. There was no explanation or no transparency on what services would be included in their initial quote. I know, part of is my fault too. I should have asked the questions. But because my previous 2 experiences were all handled so well by the movers and they were guiding me through the process I foolishly assumed Earth will do the same too. Here are some details on what additional cost I ended up paying:
 
1) They told me that packing service was included in my initial quote. Turns out later that as per their movers, there was a lot of packing material used so there was extra packing cost added.
 
2) The movers who came to pack my stuff, started packing all my furniture in boxes. I asked them to just put furniture blankets over them, to which they told me that this is a service they provide. Not even one mentioning to me that this is costing me money.
 
3) They do not come to review your furniture while quoting. They expect you to give them an accurate assessment on how many boxes I would need. During the quoting process the furniture I stated was the furniture I moved. In terms of the boxes I may have underestimated a few boxes. But this is where I expect them to come and review my stuff and tell me how much they would expect my stuff to be rather than expecting me to know. They are moving "experts" after all. When all was said and done, I was slapped with a higher quote stating that I had lot more stuff than quoted.
 
4) Earth uses a lot of other vendors to do most of their work so they don't have any control on what is going on with different phases of the move.
 
5) Even paying the money to them was a hassle. When I was booking earth relocation, they conveniently accepted credit card without any surcharges. But when the time to make the payment came, they again come back and say that there is a surcharge for credit card payment. Wire transfer ended up charging me extra money.
 
6) In my previous moves, the company that moved my stuff, accepted payment when they got the stuff to my door. They processed the payment and then moved the goods in. With earth it is like a hostage situation. They don't release your stuff till you pay them. I seriously question this. How do I trust that they would bring over my stuff after they take my money. I think it is only fair they come to my door step with the goods and take the money from me before they unload.
 
7) Finally, the custom clearance step also was made difficult. With my previous movers, the moving company came with me to the custom office (which you have to go anyways). They guided me there and they took all paper work they needed from me there. With earth, I had to go to their office first, pick up documents and then go to the custom office. Extra step that I had not done before.
 
In summary, I don't think this company has what it takes to move goods. Avoid this if you can. So much negotiation with them ended up wasting my time. The staff tries to sweet talk you but it is all a farce.

Service cost: $4937

Once we contacted them, our goods were packed and moved within a week's time from our home. All paperwork was done upfront for clearance of goods in Canada and we had to go to customs terminal in Montreal as indicated in advance by our moving consultant. Everything was arranged as planned and our door to door moving was completed in 6 business days. Other companies we were contacted by were giving transit times of 2-3 weeks and one company in New York even mentioned one month in transit time. It was peak moving season and we were not getting clarity on pickup and delivery time frames from other folks and this was very critical for us as the job I started in Canada had a dedicated day and we wanted to setup our new apartment in advance. In any case, all went well and the cost of the move was not exorbitant either. So I am doing my due diligence by sharing my experience and would like to give full marks to ER.
 
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Service cost: $2500