Eagle Van Lines

We are a State Department family, so have moved with a number of companies. This was by far the worst. Eagle handled our storage shipment. Their packing service was extremely unprofessional. They didn't wrap most items, just threw them into boxes. I found a desk in a 4.5 cubic meter box (in pieces); I found other pieces of that desk wrapped up in different locations. One of my Turkish carpets was balled up and jammed in the bottom of another box. (Not rolled, balled.)

On delivery, the dispatcher forgot to schedule our 9000 lb shipment delivery for when returned from overseas (and didn't answer our or our travel techs emails confirming the time---so all of us still believed we were scheduled for that date and time). Because this was a State Department contract, she eventually rescheduled for the same day, supposedly between 1 and 2 pm. At 3:00 they said they would be there in half an hour. They finally showed up at 4:00. Unloading took hours. They didn't put anything down to protect our hardwood floors, and we had to tell them not to slide heavy tables across it. They were supposed to reassemble all the furniture they took apart, but as the evening wore on, they were clearly tired. Only one mover continued to work, and he periodically looked at his relaxing colleagues and shook his head and said, "lazy!" We finally just reassembled the bed ourselves.

Move size: 4+ Bedroom Home Service cost: $6000

We were shipping a partial apartment from the East to West Coast.  The move itself was straightforward, but the timing was complicated.  We needed the movers to come quickly, then hold our items in storage, then deliver in a very narrow window.  They were able to do this perfectly.
The crew was very courteous on both ends.  They came, left, and delivered when promised.  Everything arrived in very good condition.  They were helpful in taking down and setting up needed furniture pieces.  On both ends, they were in our house for approximately 2-3 hours.  They wrapped every piece of furniture in protective cloth, supplied us with several additional boxes (wardrobe boxes, etc).  The price for extra supplies was quite reasonable.
The initial quote was approximately $1750.  We were charged an additional fee at the delivery end, as the steet was too narrow to recieve the wide moving van.  We were told ahead of time that this expense might happen.
We packed most items ourselves ahead of time, so the move was mostly furniture and boxes.  We did not have many fragile items.
I would definitely use the company again, and would recommend them to anyone w/ similar needs.

Service cost: $2000

I am very happy with this moving company, Eagle Van Lines, Moving and storage, in Jersey city, NJ. Everything was excellent. The manager of the company came to my home and gave a quote for the moving, and explained to me all the details and gave me the correct papers. The movers who came to my APT on 2/2/2011 in North Bergen, NJ., to load my stuff were very good, and highly professional. I am very happy with their work. Actually I did not expect so much care they gave in packing my furniture, and they were carefull in handling my boxes. I moved everything from my home in NJ to PA. The delivery persons who came to Monroeville, PA also were very good and professional. They arranged and assembled all the furniture properly. The loading and delivery was very punctual as we discussed. Nothing was damage or lost in transportation. I always remember this experience with happiness. Thanking you.

Taher Mohiuddin, Ph.D.
1115 Fox Hill DR.
Apt# T-9
Monroeville, PA 15146
phone.412-372-5300
cell: 201-951-3997.

Service cost: $2040

I called Eagle van lines to get an estimate and not like all the other movers I called before them, that just took a list of items and gave me a quote over the phone.The guy I spoke to Hector did ask me a few questions but as soon as I told him I had a 2 bedroom apt he told me it would be better to send someone out to my place to look at it all so as I can get an accurate quote. (I liked this guy!!) He set up an inhouse visit for a few days later and Eli came to meet with me and my wife He even gave me some pointers on packing some of my things cheap!! (I like this guy too!!) He gave me a reasonable price and promised satisfaction. On move day the guys they sent were very kind and full of energy! They did a terrific job and when the bill came ?? surprise!! surprise!! Not a penny more than the estimate!! Wow I really like these guys!! I was so happy to see my grandfather clock tic toc-ing at my new place in Florida!! What a relief, my Dad gave me that clock may he rest in peace!So I would highly recommend eagle van lines they did a really awesome job for us and a lot of people I've read on here say the same so it's true Eagle van lines are the ones to call!!

Service cost: $1650

I used Eagle Van Lines for a military move overseas. My shipment is two months late and counting. There is only one guy who handles military moves, and no one else at the company can assist. He and everyone else there promised to look into the delay and email the details. Nothing. The few times that they do answer the phone, they just give you the runaround. The guy has told me twice that my shipment had arrived in the area, only to find out it has been shipped to the WRONG COUNTRY!!
Do not use these idiots for anything. There is absolutely no accountability.

Move size: 3 Bedroom Home Service cost: $18000

We are a military family and were scheduled for a survey two business days before our move date.  The surveyor, "John", called us one hour before our appointment to inform us he had a flat tire and would be a late.  He called two and a half hours later to tell us he was on his way and would be at our house in 15 minutes.  Ten minutes later, the dispatcher from Eagle Van Lines called to tell us they would have to reschedule our survey and our move day and would call us back.  Two hours later, we get an email from JPPSO stating they changed our movers to another moving company and our move dates would change.  I talked to the Eagle Van Lines dispatcher,"Tracy", after we got the email and she told me the surveyor never called to inform them he had a flat and was running behind on his appointments.  They made the decision to cancel our appointment, despite the fact he was minutes from our house, so the surveyor could resume his appointment schedule on time.  She was unable to send another surveyor to our home the same day because of "problems with several crews and multiple cancellations".  She did handle herself professionally and apologized, however, I would not recommend this moving company for their lack of internal communication and inability to adapt their personnel to provide appointment coverage.  This was very disruptive especially since we sold our house and were on a tight move schedule.  Highly disappointed in this company and not worthy of a government contract supported by taxpayer dollars in my opinion.

Service cost: $1000

My items were picked up from NYC on May 22, 2013 to be delivered by June 19th in Chicago.  I was uneasy about the contract stating "up to 14 days" after date provided to them because I am starting work at a hospital as a resident, and will be unable to receive my boxes during regular business hours once work starts.  I was assured that I would receive my items on time, and that the date range was only a formality.   Not only has Eagle Van Lines failed to provide me with an ETA on my boxes, but they refuse to pick up or answer phone calls in order to effectively communicate the reasons behind the delay.  As far as I know, over a month later, my items are still in a warehouse in NYC.   When my phone calls have been picked up, I have been assured by many individuals that my boxes would be loaded onto the truck the following day.  Seeing as how no one has ever called me to schedule a delivery time, I am starting to get more and more convinced that I will not be seeing my items until July. I wouldn't recommend these movers at all.  They might be priced a little bit better than most other companies, but their lack of professionalism and disregard for their clientele make them extremely stressful to work with.  .

Service cost: $900

Is it possible to be rated a 10? Yes, Eagle Van Lines gets a 10 for the move they handled for me on March 26, 2014 from Floral Park, NY to Danbury, CT. Three men arrived on time, moved beds, dressers, tables, boxes, chairs and cartons of household items all in an hour!  This is from a 30th floor apartment! They then drove 1 1/2 hours to Danbury, CT to a storage facility and uinloaded everything in 20 minutes. The movers were courteous, friendly, efficient, well mannered, nicely presented and a genuine pleasure to work with,   Is it possible to be rated a 10? YES, if you are Eagle Van Lines and you are in Eli's capable hands!  .

Service cost: $1001