Door 2 Door Moving & Storage

Summary: Not worth the hassle of your belongings being shipped to the farthest place away from your intended destination and living without your belongings for 1 month. Customer service representatives have no capability of helping you. They use an archaic (paper) tracking system so they won't know where your container is. Poor management and lack of accountability. I had a long distance move from Pennsylvania to Texas. The estimated date of delivery from date of container pick up was 2 weeks. Full container was picked up 8/3/2015 and arrived in Texas on 8/13/2015, not too bad right? However, the soonest they could deliver was 8/19/2015 so that's an additional 6 days without your belongings (no bed, no furniture, no clothes, no kitchenware/cookware, no chairs, no amenities, whatever you put in the moving container). Come 8/19/2015, we receive a call saying our moving container is not in Texas and they have no idea where it is. The company takes 2 business day to figure out what happened. Customer service representatives have no clue or ability to figure out what is going on. Turns out, they shipped our moving container from Texas to Seattle, Washington (the furthest place possible from Texas and Pennsylvania within a span of 6 days of the container being at your intended destination). Even knowing this, they would not stop mid-transport and turn it around. They had to wait for the moving container to arrive in Seattle and then transport it back to Texas. They said this was a "hot priority" and that "everyone knows that this container is supposed to be delivered to you as soon as possible". The moving container arrives back in Texas on 8/28/2015. Well, the soonest they can deliver is 9/2/2015. We had to call to yell at them to get them to deliver our moving container on 9/1/2015. Their standard rate of reimbursement is $25/day for every missed business day (does not include weekends) of your container not being delivered. For your sanity and peace of mind, do not use Door to Door.

Service cost: $1600

First made contact in early May. Set a pickup date based on when I wanted the shipment to arrive. In order for the shipment to arrive on June 15th, my consultant recommended a pickup date of the 5th of June. He did say that deliveries could occur to the warehouse a few days before or a few days after the scheduled date. I thought about this for a few days and decided to call back to reschedule the pickup. We talked for about 30 minutes and decided that a May 31st pickup would ensure delivery to the warehouse by June 11th which would give me the flexibility to have it deliver from the warehouse on the 15th of June, aFriday. I was told I would be called by an agent two days prior to pickup to schedule a time. 48 hours came and went with no call. Call to Door to Door and talked to Customer Service. Apparently they never told the agent the date changed. After some wrangling, the agent did show up on the correct day. I was then told I would be called the day the shipment arrived at the warehouse. Once again, the scheduled day came and went with no call. A call to customer service again and they said it should arrive in two days and they would be sure to call. Again, no call. On the 15th of June (4 days after the due date) another call to customer service. A call back and they said they could deliver on Wednesday, never mind I just started a new job, so I had to settle for Saturday delivery with a PROMISE they would call 48 hours prior to schedule a time. Guess what? No call. A call to customer service again to nail down a time. Luckily the delivery driver was on top of it and showed up on time on Saturday, shipment intact. The thing about this company is that is everyone is so NICE and apologetic and willing to helpbut they really are not on top of it. If you are willing to put in the calls and are VERY flexible on dates, it's worth the hassle because the price is so good. My shipment, 2 crates was $2400 compared to $4700 quote from Pods and $7800 from Upack.

Service cost: $2400