DN Van Lines

Liz helped us put together a multi day move and up until the last day of the move from storage all was moving along smoothly. Yes we have broken items that frankly the .60 on the pound really doesn’t cover the cost of sculptures, antique shaker baskets, expensive pottery, breaking. We should have taken out additional insurance on those type of items, live and learn but that was not the worst. During the last day of moving we began to open boxes as they were coming off the truck to find an item. What happen next is the thing that really was disturbing… My wife later reached into a box from the last shipment and pulled out a water bottle half filled with urine! Mind you we do not drink bottle water at the house and we went and got water for the team. When I brought this to Oded’s attention he asked all the members of the move team and surprise no one admitted to it. Here is his quote



“ The only similar situation I've ever dealt with was when a customer complained that items that were clearly trash, like empty bottles of detergent were packed. In that case we explained that our crews are taught not to judge what is rubbish and what is not. As the idiom goes, "one man's trash is another man's treasure."



Is it possible that this was bottle was somewhere in the house and just packed?”



Insulting is how I would take this. Oded mentioned that he could find

No motive for the action with his team

No pattern of this type of behavior ( I would hope not!)

No one confessing to doing therefore it is something that can not be explained while acknowledging it did happen.



Look I don’t care how he handles it within the business. We spent over $16k on this move and I expect a certain level of professionalism and decorum. Just imagine your wife pulling out a water bottle from a box half filled with urine.



I would not recommend using this company for that reason alone.

Move size: 4+ Bedroom Home Service cost: $16500

AVOID THIS COMPANY.
Recently moved to another house within the same town. This should have been a very easy move. After settling in, we discovered that one of our wardrobe boxes was never delivered to our new home. The box contained all of our winter gear (coats, hats, gloves, boots, etc). Close to $2,000 worth of items. Contacted the company and they were very blasé about it and questioned whether the box even existed. They said they would look for it in their warehouse (without even asking for a description of the missing items to look for) nor did they seem to care. We did not ask for a full refund or the full value of our stuff, we just wanted some help so we could start replacing the lost items. The owner was very arrogant and cited some technicality in our agreement. He eventually offered to refund us a whopping $200 which he thought was very generous (after we paid him thousands of dollars for our move). We are taking legal action and will not be using this company for our next move.

Move size: 4+ Bedroom Home Service cost: $4000

I've used many movers in the past, but this company stands out head and shoulders above them all. I moved this March to Boston under a tight timetable and an even tighter budget. These guys not only showed up when they were supposed to, they also actually beat the quote that they gave me. Now don't get me wrong, these guys were NOT the cheapest option out there, but considering they showed up on time, came in under budget, did not damage any of my furniture, and did it all with smiles on their faces, I could not ask for more. If you're thinking of using them, I recommend you do and you won't be disappointed.

Service cost: $1984

My move was fairly complex and DN Van Lines handled it with ease and professionalism! I had two closings in one day, and moved from a 4th floor walkup to another 4th floor walkup. It was no easy task but the crew members worked quickly and efficiently with a smile and positive attitude throughout! They were very communicative and took the time to thoroughly wrap my furniture. There were no damages and the cost came within estimate. I was very pleased with my experience from start to finish and would highly recommend them!

Service cost: $1800

I chose the DN Van Lines to help me with my move from New York to Boston for College back in December of last year. They were very friendly and helpful through out the entire process; which I appreciated a lot! This was my first big move, and I was very nervous about the condition of my belongings and the timeliness of their delivery. Once I arrived at the new apartment in Boston however, I called the movers to check in with them on when my belongings were due to arrive and my worries were put aside. They delivered on time, and with almost no damages. I found one small mirror that broke during the long drive, but everything else was fine!

Service cost: $1180

The DN Van Lines were great to work with over my last move from Belleview to Ponte Vedra. They made sure that I was aware of all of my options before agreeing to anything. Matt at the Jacksonville office helped me make up an appropriate schedule and insurance package for their services; which was great! I was so busy before the move, and their office staff and movers all made it so much easier to accomplish on a schedule! I would definitely use DN Van Lines again in the future.

Service cost: $890

When it came time for me to move across town again, it was a no brainer to call DN Van Lines. I’ve used this company twice now and they have not only met our expectations, they’ve exceeded them.  The entire team is polite, professional, and an all around a pleasure to do business with. Not to mention their flat rate quotes are some of the best around. We scheduled a date that happened to have bad weather, so when we called DN Van Lines to reschedule, thinking moving it up a day would be impossible, THEY suggested coming to help us sooner as long as we could be ready. We agreed and the movers showed up right on time and got us in and out before the storm hit. Hopefully my next move with  DN Van Lines will be less eventful but just as smooth.

Service cost: $1350