Direct Auto Carrier

Please Do Your Homework Before Ever Using This Company. James O'Connor is nothing but a con artist and liar. He will tell you one thing and totally do something else. This company sucks and should be out of business for there ethics. I wish I could give them zero stars. They never picked up my car as scheduled. It finally got picked up 2 days later. There were no weather issues, no break down issues, just plain lying. James O'Connor will tell you only what you want to hear. He will not deliver what he says and you will be sorry. Please read multiple sites for reviews and NEVER USE THIS COMPANY.

Service cost: $1500

Due to my location, my Father, Grandfather, and I all signed a contract saying that for a deposit of $125, my 2004 Chrysler Sebring Convertible would be picked up on 5/25/15 from IL in order to be shipped to MA. I needed the two of them to hold the car in my Grandfather's driveway until it got picked up, which is the only reason they were required to sign. My deposit and credit card info was also taken over the phone, which concerned me since there was no real receipt or electronic tracking.
 
It was not picked up on the 25th or 26th, yet the three of us were continually told to "just wait until tomorrow," or "they'll be there in an hour, I promise." After getting the feeling we were being scammed, I went online to read reviews about the company, to which I found several complaints that sounded similar to my experience.
 
Not wanting to be tricked, and also needing my car for work, I immediately called the company on the morning of 5/27/15 to CANCEL my order, and to request a REFUND of the $125 deposit I paid. James O'Connor, the sales rep, and Randy, the customer service rep, both tried to get me to keep my reservation, but I insisted and after about 30 minutes of threatening to sue, James finally told me he would submit a request for refund and cancel my auto pick up immediately. He told me that the request would be processed within 48 hours and the credit would post shortly.
 
After not seeing any progress, I called the company again and was put on hold. It is now 6/3/15 and no credit has been issued. I called the company this morning (6/3/15), and was told that I may not even get a refund because "the truck was on it's way to pick up the car when the order was cancelled." This indicates to me that James, the sales rep, did NOT, in fact, submit the cancellation OR refund request until later, when he knew the truck would already be on it's way. This was done in order to ensure that my money would not be refunded to me. Upon asking about the refund request form date, it was, in fact, confirmed by Randy, the customer service rep, that James, the sales rep did not request the refund until the FOLLOWING day, 5/28/15.
 
I have already had my car shipped by another company. I do not want anything except for my deposit of $125 back, but I will take legal action if it is not resolved shortly.

Service cost: $125

Overall very good service. The guys who picked up our 2 cars drove us back home. Drop off was little later than expected because of the week end,, no damage to the cars.The guys was able to come early morning and on time to drop the cars off.All this was accomplished according to the schedule they provided and Emily even sent me an email after the car was picked up to let me know "that I was not all alone just because the car was gone." Hard to find that level of committment.

Service cost: $1300

I'm a first time user of a auto transport service. I came to this site to get reviews of the many many companies that contacted me once I filled out a form for quotes.Direc Auto Carrier is who I chose to handle my car. I Sold my car on Ebay to someone in Virginia, had to ship from Indiana. Direc Auto Carrier  walked me through the whole process. They are just brokers but did a great job arranging everything. The customer I sent my car to was unable to receive the car on the date that was previously arranged. That was no problem for the Direc Auto Carrier, they worked with the Driver and made the delivery convienent for my customer. Everything went as smooth as glass. I highly recommend them and would use them in the future.

Service cost: $500