Crown Van Lines

Very very very very very very worst movers with unprofessional team.
I hold of to write this review for sometime because I was waiting for some response on my issues and claim for damages. But did not get any proper response for my issues somehow got my claim after long struggle.

I ONLY have issues to say about the move. I could not see anything positive with this unprofessional team

To start with, Estimate provided by them was a cheap trick to pull me for the business. In spite of repeated request (I also sent photos of all big items in my house) to check all the items and provide a nearest estimate, they did not even care about it. They just increased few dollars every time and told me that everything is good. So I thought only a little difference would be there in the amount when they come for pickup as I already provided information on all big items in my house and only number of boxes will differ.
They did not come on the date mentioned for pickup… also no one did not care to inform me that they will be coming next day. I had to call repeatedly to know this. Also people who attend the call was less caring.
Moreover I was told to provide a non refundable deposit before the move which I didn’t realize was a trap until the movers came to my house for pickup. The estimate they provided me was $2200.. But what they charged finally was $5300.. How this much difference would come even after I providing all the big items on my house. They really made me frustrate to the core
Packing was not good and they did not assemble any disassembled items on delivery. Then we had to fix everything one by one. Then why I need to pay for unpacking ?
Another mover came to my home, checked all the items carefully and gave me an estimate of 4700 including my car moving. But because of this company's wrong estimate and last minute threatening I had to pay around 6100 including my Car. Total waste of money and I was kept in tension and frustration until last moment. I was attracted by the low rates provided which I realized is a cheating.

Also they told me that I need to pay initial deposit through check, then next payment of some amount while pickup through credit card and remaining while delivery as cash or card. But this was not correct. The driver who came during pickup literally threatened me that only if I give cash he will pick the items. Since that was my last day in that place I had to accept for everything that company people told (basically threatened). So I had to lend money and got cash to give it to the driver because I did not plan for it. I thought I can make card payment.
When I called them that day asking them to help with this credit card payment no one took responsibility of helping me. The person who gave me estimate and got me in to this trap also did not do any help for me.
Totally unprofessional people involved in my move and made it a very very worst experience

Don't believe if anyone review says this company's move was best - it might be their own review to promote them.

Also for delivery date I had to call repeatedly to know when they are coming and that was also one day late
Totally it was a very worst move and nothing was done as promised . Also many items damaged and lost a expensive head phone

I got my claim for damaged items after 10 months after repeated calling and emails. If you try to call them 100 times they will pick once and pretend as if they are very busy and make you wait, also not respond with patience.

Service cost: $5300

I have tried to hold off writing this review until having come to resolution is reached.  However, it’s been 5 months and still nothing.  For those of you just interested in seeing more of my items that arrived damaged (some photos below), I have created a Dropbox folder here: https://www.dropbox.com/sc/vyfz1srazlp9li0/AAC73CreuhUdeiwZgsHekqTra  Overall, worst moving experience ever! Company is extremely unprofessional. Delivery was almost 2wks late. I was nickeled and dimed and ended up paying over $1,000 more than my original quote. I was charged $100 extra for the company to properly wrap my sectional, tv, and dresser and they were all delivered damaged. In addition, I was charged a long-carry fee at delivery even though my apartment community is relatively small, has an elevator, and I live on the 2nd floor.  I was told that they would only deliever my items to my apartment lobby if I did not pay the extra fee. In addition, my entertainment center, stainless steel trash can, and vacuum were also delivered damaged. One of my pieces of furniture is missing. At delivery, one of the movers asked if I wanted to make extra money and asked if I still had the check for the first half of my bill and said "F**k the companies. Let's split it. It's not our problem if they don't get paid."  Company didn't thoroughly explain insurance policy which they say only covers $.60/lb, which amounts to nothing.      I was told that I needed to file a claim and it would take up to 120 days to process. I did so and got an email nearly a month later(in February) saying that they had received my claim. Here it is almost June and I have yet to receive any type of follow-up or reimbursement. I've called several times and there is never anyone available in the claims department. Each time I leave messages and am told that someone will contact me to follow-up but no one ever does.  I'm starting to feel scammed. There is no reason why it should take almost 5 months to get this resolved. I have avoided taking legal action but I'm coming close to it.   Save yourself the headache and money and go with another company.     .

Service cost: $2394

I was working with Darren rep for Crown Van Lines. Crown Van Lines was suppose to come on February 4&5, 2015 to pack my things on the truck.
Well I received a call from dispatch (Liz) on February 4, stating she called me on February 3, to confirm for February 4. I didn't received that call. I talked to my rep Darren that day he never mentioned that dispatch was going to call. Liz from dispatch argued back and forth with me which was very unprofessional. When I spoke with my rep Darren he told me that he was going to see what he could do. Well I had to text Darren and he told me that it was going to be 8:00 am on February 5. I sent Darren a reply back explaining how this has inconvenienced me. Darren replied back okay, and told me that he would call me well I never received that call. On February 5, the truck did not show up at 8:00 am like they promised. Once I paid my deposit the company started showing their true colors. Crown Van Lines customer service is very poor. I see why they have an infraction on their DOT report. Word to the wise do not use this company for your moving needs.

Service cost: $2017