Coastal Transport Moving and Storage

I am going to go to every review site and every place I can file a complaint. My moms belongings were picked up on July 29th. As of my writing this review we still do not have her stuff. These brokers hired some fly by night movers and then they do not take any sort of responsibility to fix it. The movers were late showing up in the first place, and they charged more than what was quoted. At this point, we have no idea where my mothers stuff is at. When you call “customer service” to find out what is going on (because that is required by the contract you sign), they do not answer the phone. I tried to email at the “info” number and got some garbage message back asking me for an M number and then nothing. These folks are a mess and please avoid at all costs. I am contacting the regulators in my state about them and I am also going to do the same with the movers.

Move size: 3 Bedroom Home Service cost: $4000

I would give a "0" rating if possible. We contracted with Coastal Transport for our moving from Boston, MA to Frisco, TX in April. The whole process appeared to be a "Bait & Switch" model, where they give a pretty low price for the move. And once you pay the initial deposit, the sales person mysteriously never picks up our calls anymore. For my move from Boston, I was quoted about $2700,(Bait). These guys are just brokers and will contract another company for the move. (Our move was contracted to Movers and packers relocation specialists). Here comes the switch. The guys came over and obviously started to create a ruckus stating that there are more boxes and additional items and we need to pay extra. They filled up the truck sparsely and write up a new contract that is almost more than double of what we agreed upon. Since we don't have any option, we ended up paying.

Wait, this is only half of the story. We did not receive our stuff on the said date and it took an extra week, (that is understandable as it is a very long-distance move). But they guys who were supposed to deliver created another ruckus stating that the house is on the second floor and we were supposed to pay extra $300 (even though it was clearly written in the contract that moving charges include delivery to second floor, which I even verbally confirmed with Alex, before booking). I bargained with them for $200 and they delivered the stuff, which is missing four boxes and one king-size mattress ripped. The delivery guys asked to claim insurance. So I reach out the Claims department from the information they provided and filled out a claim. After thorough review of my claim, the Claims department said they are paying me $137. Mind you, this is for a torn king size mattress (see picture) and four boxes that have electronics and other stuff missing. As I was unhappy with the outcome, I reached out to Coastal Transport (since they were the one's I had my contract with), but they are asking me to reach out to the carrier, who in turn are asking me to reach out to Coastal Transport and I am being tossed around like a rag ball.

Honestly I am so fed up with the whole process, that I intend to file a complaint against Coastal Transport with the Texas DMV.

Move size: 3 Bedroom Home Service cost: $6000

Coastal Transport Moving moved several furniture rooms from one part of the house and returned after my floors were refinished. They were cautious and attentive and wanted everything to be just right. The company was very flexible with the changing dates to moving back in. When I realized I had confirmed for the wrong day and was expecting them that day, they were able to reschedule and be there, and it made me feel as if I was no trouble. Coastal Transport Moving has been my go-to company for years.

Move size: 2 Bedroom Home Service cost: $3157

Stay away from these guys!! I have never posted a bad review and I am doing so now in hopes that I can save others from the total nightmare we went through.

Our sales guy Patrick promised our movers would show up within a 48-hour window, they would present our paper work, show identification, take a full inventory, be waring matching uniforms, line the door ways to prevent damage and shrink wrap all large furniture items.

What showed up, at 9.30 pm on a Saturday night, was two guys in an unmarked truck with no license plate. They were unable to provide a registration or proof or insurance for their vehicle. They did not have any paperwork, were wearing crocks, did not take an inventory and were not prepared to shrink wrap large items

Now 10:15 at night and fatigued by the whole process, we decided to continue with the move if they would allow the police at least confirm their identity and ownership of the truck. As soon as they heard the word Police, they removed the few items they had loaded and drove off.

Though out our 48-hour window, we attempted to call and email Coastal Transport to obtain confirmation of the name of the driver and specifics of who would be handling our move. Those calls and emails were not returned.

On Monday, after renting truck, hiring local loaders and driving 900 miles, I called Coastal Transport to see what happened. After several calls and recanting my story, I was finally told by Alex, the Manager, that they would not be returning our deposit because we refused to let them load the truck. Before you even consider hiring these guys you need to ask yourself if legitimate movers show up at 9.30 at night, with no ID, in an unmarked truck with no license plate?

Move size: 1 Bedroom Home Service cost: $2300

Don't be fooled! These folks aren't movers. They're brokers. (Look them up on the FMCSA database.) That means your experience with them will only be as good as the company that they team you up with. And the company they used for my move was a nightmare on so many levels. Misleading promises. Non-delivery. Poor communication. Unkept delivery times. Here's the deal. If a good broker uses bad movers, your experience will only be as good as the movers that they use. And in my case, my experience has been horrible. Think hard and long before using Coastal Transport Moving and Storage LLC DOT 3803558. And ask who will be handling the move.

Move size: Studio Service cost: $1844

This company is a fraud. They lie through their teeth to get the deposit then you’ll never get an answer after that. They missed our move date by 10 days and the actual movers that showed up charged me double insisting on cash only.

Do not use this company I promise if you read this review I just saved you from a nightmare.

I am so dissatisfied that I might write a review every week until I get tired of thinking about how bad this experience was.

I wish there was more I could do to make these people feel the pain they inflicted on me and my family, guess they wouldn’t care any way.

Move size: Studio Service cost: $5000