Capital City Movers

We highly recommend Capital City Movers. We researched and called so many different moving companies and decided to use Capital City Movers. They were truly THE BEST. So professional, polite and skilled at packing all sorts of furniture types. Every furniture was packed better than I ever expected. They handled every item with great care and labeled everything. They were so helpful throughout the entire move from start to finish. It made the move infinitely less stressful. We will definitely use them again for all our moving needs.

Move size: 3 Bedroom Home Service cost: $8000

Join a class action suit against this fraudulent company..
Company damaged 2 TV’s as they did not properly package them
Company did not send correct team for the job as it was a 2 part move
I was caused thousands of dollars in damages due to company
Nenad who claims he is owner called me asking me to remove Yelp more detailed review and he would replace my 2 broken TV’s which 2 weeks later was never done. See yelp for more info..
At this point I am seeking other people with bad experiences to join me in a class action suit against Capital City Movers. Please email your experience to SpeakOut@CapitalCityMoversComplaints.com.

Move size: 2 Bedroom Home Service cost: $1850

Update 7/11:
Nenad refuses to solve issue until I remove my reviews. “As soon you taking care of reviews, I'll send guy with check” is what he writes me. This is against Yelp policy. Yelp please investigate, I have lots of proof who these people are. I have also retained legal counsel to represent me with my meeting at the US Attorneys office that I pushed till next Tuesday as some more evidence came to light yesterday of FRAUD capital vity movers does with credit card numbers, and using my name to do fraud. Email speakout@capitalcitymoverscomaints.com for more info or to share your own experience

Somehow my review was deleted, so I am reposting it.
2 TV's broken due to negligence in packing on the movers.
1 TV replaced (fraud done to obtain by CCM)
1 TV months ago promised to replace and I have been chasing to get it done.


Update 6/27:
Still chasing Nenad to finish this issue he promised to fix months ago.
Additionally I uncovered more FRAUD done by Nenad as the first TV replaced was done so FRAUDULENTLY when he took my original TV and shipped it back to the vendor. I discovered this when I had to call LG for warrantee issue being my TV would not update, I was told that I don't have any more warrantee on this new TV due to fraud.

My move was slightly different than a typical move. I had a flood and had to pack my things for storage in unit 1 and move to a storage facility In the meantime I moved to Unit 2 in the same building temporarily, being it was fully furnished everything went to storage. While the guys came to pack I let them know many times these are going to storage to make sure they pack it good, it got to the point where one of them was getting annoyed and told me he is a professional at this and let him do his job. Fast forward apx 60 days later: I already prepaid for part 1 and 2 Agreement is to pick up from storage and deliver Assemble the furniture they took apart PACK and move all personal belongings from unit 2 back to Unit 1 I get a call from Nigel to review my job a few days prior. He insisted on sending a full crew to NJ to pick up instead of splitting up and sending to pack. I advised him that my building has a no mover policy past 430 and he was convinced there was enough time. Day of move: 10am - boxes picked up from storage in NJ 2pm - they arrive in NYC at my appartment, workers at that point know nothing about Unit 2 moving down, further they have no packing supplies, and they tell me we are only 2 guys and none of us are carpenters that can put your things back together. They attempt to call for backup and get no help, they attempt to do as much as they can on there own. They start off by unloading the truck and opening certain boxes they take back with them (TV Boxes, wardrobe, ect). First TV 65" OLED that was a few month old at the time comes out broken. The workers saw it and mentioned how the packaging had nothing to protect it as it looks like they used a smaller tv box and bent the sides to fit this TV. How ironic the exact same thing I warned them when they came to pack actually happened. TV # 2 Samsung 8k series comes out of the box and the casing is cracked. That TV was not even in a TV box, it looked like they took multiple boxes and made a homemade box. The workers notified the boss and took detailed pictures and advised someone will be in touch with me. During the move down (they only managed to do apx 40% of it, and it entailed a lot of throwing into boxes due to time, I get a call from Neff stating that I must pay $700 for that part as it was not part of my agreement that I actually agreed upon and paid 2 months prior. I forwarded him the email with our agreement and he stayed quiet. I waited a week for someone to contact me and no one has I emailed 3 different people at the company and also no response I send another follow up email and still no response. I have been caused thousands of dollars financial damage.

Move size: 3 Bedroom Home Service cost: $5000

If you'd like to see your precious belongings destroyed for a fee, Capital City Movers is the company for you. We contracted Capital City to help us move exercise equipment from our old home to our new home. Their staff reassured us throughout the sales process that they do this regularly and would have no problem moving our Peloton and other less smart equipment. From there, they quickly up sold us to handling our entire move at what seemed like a reasonable rate. When they arrived on moving day the problems began. First they were suddenly unwilling and unable to move the exercise equipment with out "experts" and wanted to raise the costs accordingly. "You didn't tell us the Peloton includes a screen!" I should have known right there to end all engagement with this company, but they assured me experts were on the way and that they had just made a mistake with the initial staff they sent over. When the "experts" arrived, they were able to dismantle and move our equipment (including a $5K~ Peloton treadmill) - but seemed unable to reassemble it in a working fashion. My brand new treadmill now more closely resembles a failed Ikea assembly project and not the luxury device it was. Metal components were bent, plastic components crazy glued(!) after being broken or cracked, and the motor made grinding noise when activated. Capital City's moving staff quickly admitted they had never moved exercise equipment before, let alone a Peloton treadmill or bike - and that they felt unqualified but pressured by management to move it and misrepresent themselves as experts. Over the next month we've attempted to work closely with Capital City Movers to rectify this matter. They've sent over 3 separate repairmen who each looked at the damage and stated it was irreparable and admitted it was caused by improper disassembly and reassembly. The few attempts they did make at fixing it resulted in the treadmill no longer functioning at all. Each time we have contacted Capital City's management team about this they have looked to shift blame or deny the damage their own staff have clearly identified as being their own fault. (eg "Are you sure it worked before the move it?" "Thats what it supposed to sound like" etc) And thats just the exercise equipment. Don't get me started on the furniture they broke and tried to hide damage so I wouldn't notice. As just one example, Imagine my surprise when I found an expensive full length wooden mirror glued back together after they broke a leg. In summary, if you have something really expensive that you want to turned into a heavy paperweight call Ina and her team at Capital City Movers. They'll destroy everything you want at a reasonable rate, and then do everything they can to avoid ownership of the problem, and dodge your calls/emails.

Move size: 3 Bedroom Home Service cost: $1000