CAME-RO LTD

I moved a number of boxes, some containing glassware and ornaments, along with a few small items of furniture. Right from my first enquiry Chloe in the office was excellent, very friendly, always answering my questions and giving all the help, advice and information I needed. The collection and delivery were perfect and on the days agreed, the drivers very friendly, professional and efficient. Everything arrived completely intact. Excellent service and the price very reasonable, the best I found! A great big thanks to all the staff for your kindness and efficiency!

Move size: Partial Move Service cost: £600

Camer-Ro did our removal from Sussex UK to The Netherlands.

Very customer-minded and friendly people on the phone (Chloe) reassuring you that everything is and will be fine when you book with them.

A few things are definitely up for improvement professionally, such as:

*The admin side is very unorganized (after pick-up calling that your stuff will be delivered tomorrow - instead of 8 weeks storage as agreed

* OPS doesn't give a final date with part load until the very last minute. (We finally received an email on Saturday that on early Sunday morning our stuff will be delivered.

* Losing emails, photo's important documents

* Communication methods are kind of unprofessional. (emailing with a google or yahoo mail account).

Hence I was very worried after experiencing the above.

HOWEVER:

In the end, everything was done and delivered as promised. Nice and hardworking people on and off loading the truck, nothing was missing or broken. Everything turned out well in the end.

Move size: 3 Bedroom Home Service cost: £3000

We hired 2 men for a UK to Spain move. They sent only one worker that spoke very little English. He was kind but unable to do half of the job. Once they had all our stuff they called to say we would have to pay double as we had sent more kgs that agreed. We should have been warned about this by the person doing the move. We had to pay double as otherwise they would not deliver. Items arrived late and broken. 3 months later we are still trying to get the insurance sorted.

Rude, untruthful and unprofessional.

Move size: 1 Bedroom Home Service cost: £5153

If you are looking for a way to try out life without your belongings for an unspecified amount of time, and would like your move to come spiced with constant surprises around every corner, then look no further than Came-Ro.

It is somewhat challenging to summarise our three-month dealings with them in a brief review, but for the benefits of posterity, and potential future customers, I'll attempt a recap of the salient facts.

We needed to organise the removal of our belongings from our one-bedroom flat in the UK to Italy. After getting a few quotes and checking all sorts of details with various companies we decided to go with Came-Ro based on the positive reviews we had read everywhere and their prompt and friendly communication.

-We booked them for the 25th August for packing and collection of our things. On the 24th August I asked when they were going to come the next day, and I was told they would email on the day with their arrival time. On the day, they emailed saying they would come at 2.30 pm. When we called them to ask if they were aware they were also supposed to pack everything, we were assured 'the guys know what they are doing'. They did arrive at 2.30 pm and naturally were unable to pack everything in one afternoon, so had to come back the next day, book an emergency van and accommodation for themselves for the night.

After being told our belongings would arrive in 7-14 days, we were left in a limbo for about a month and a half. Their replies by email were polite but maddeningly vague, and by phone verging on the incomprehensible. Around the 10th October they finally arrived. When they unloaded our stuff (from a truck which contained at least two other removals, and with one of our bookcases being broken) we realised it was nowhere near everything. They had only delivered our furniture but almost none of our boxes. When we protested, we were first flatly told that it was indeed everything, and only after we insisted they investigated and realised they had left behind everything they had packed on the first day. We were assured this would be with us in - yes, you guessed it: 7-14 days; and yes, you guessed it: it turned up after another month and a half of uncertainties and incomprehensible and vague replies, and extra money having to be spent on the extra van.

The hot August weather had turned into late November iciness by the time we finally received our coats, jumpers, etc. To be really fair, and despite everything, we don't believe they are a scam company, but they are extremely cheaply run and if something goes wrong, good luck to you all.

Move size: 1 Bedroom Home Service cost: £4000

The collection of my goods was scheduled on the 19th August between 3-6pm (which was an estimate I hadn't been made aware of). I had to call and message multiple times to get updates as at 7pm the driver was still not there to pick up my boxes. He finally showed up around 9:15pm preventing me from meeting a friend who went alone to a show she gifted me with (and which wasn’t refundable). No apology nor compensation, but this wasn't the worst part.

I WAS LEFT WITHOUT MY BELONGINGS FOR OVER 3 MONTHS !

It has been a constant battle to know where my goods were and when they would leave the UK. A total of around 70 back and forth emails/calls to get updates on the status of my move over the past 3 months (Sept-Nov 2022). Although Julie and Chloe Duncan (both managing the clients at Came-Ro’s office) were professional and communicating in a timely manner, I was extremely stressed and worried by this massive delay. At some point, I even started to question if they really had my goods as I couldn’t believe it would take over 3 months to move from the UK to Switzerland with a part load collection whereas I was told it would take 7-14 working days! This affected both my professional and personal life as I felt constantly anxious and worried, and there wasn’t a day going by without thinking about this whole situation, feeling totally powerless.

All my winter clothes were in my move resulting in borrowing clothes and buying new ones. Every week, I was given the same reasons “justifying” why my goods were still at the Birmingham warehouse (i.e. customs’ delays resulting in massive backlogs and so on).

After 2 months, I was so frustrated with Came-Ro that I was going to take the matter further and seek legal advice. This didn’t worry them at all, and I was told that I could phone the warehouse manager (Ciprian, whose English was trying to understand) in order to get further updates regarding the loading and shipment of my goods. It probably was the worst thing to do as he ended up shouting at me saying that if I wasn’t happy, I could come and take my goods back! I was beyond shocked by his aggressive and unprofessional behaviour, and hung up more stressed than ever. A couple of weeks later, when things finally started to move on, the departure of the truck was again delayed because of another customer (sharing the same truck) who didn’t provide the required paperwork for their move to Switzerland. This resulted in another 3-week delay. At this point, I was hopeless and thought that I would never see my belongings again.

On the 25th November, when I finally had an update from Julie saying that the truck had left the UK and was on its way to France and then Switzerland, I was given vague estimates regarding the delivery date. When the driver got there, I had no notice at all and received an email saying the driver was downstairs! By chance, I was there and available to receive the goods right away.

When I started to open my boxes (some of which were in poor condition) and my suitcases, I immediately saw that everything was damp. All in all, it was a nightmare and I wish no one to go through a move like this. It was not worth the money I paid (£700) and I definitely do not recommend Came-Ro.

Move size: Partial Move Service cost: £700

We moved to Spain and this company made it very easy for us. Julie was there for us answering all of our questions and emails straight away, she made the stressful preparation so much bearable. The pick-up worker was very nice to us. We enjoyed a chat with him after loading the van. Ciprian was our drop-off guy and he definitely made the job easier and quicker. Only one box (out of over 100) got 'damaged' due to condensation, but no losses or broken items. Very happy with their service, would recommend!

Move size: 2 Bedroom Home Service cost: £1099