What is the average move cost for Bournes Removals?

We estimate that for Bournes Removals the average move costs is around £3524, based on 12 moving reviews.

How did we get these costs?

Review summary

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14 reviews

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Carole Ann Collins
Oct 02, 2023
Long-distance move from Surrey to Surrey

Move within Surrey

Bournes moved us from one large property to another within Surrey. It took four days with packing, loading and unloading. We had a core team over the four days and others brought in as and when required. We found the whole team polite and professional throughout, especially Robbie and Patrick who did everything to make the whole process less stressful. The move, which involved four lorries, was completed without a single broken item. I would recommend Bournes without hesitation.

Move size: 4+ Bedroom Home Service cost: £5400

Official company response

Thank you Mrs Collins! We appreciate you taking the time to leave a review. Best wishes!

Robin Grant
Sep 24, 2023
Long-distance move from Surrey to Bristol

Don't trust what they say

Salesperson that came around to quote sold us on a 3 day plan which we arranged the rest of our move around. When the removal team turned up they told us they were working to a completely different plan, meaning we had to change things around with other suppliers at a great expense and inconvenience. They refused to engage with us on a partial refund.

Move size: 4+ Bedroom Home Service cost: £5000

Official company response

Hi Mr Grant,
I am sorry to hear about the misunderstanding regarding your move plan for your move back in December 2022. I looked at the move details and it appears the move was completed over 3 days, but I'm sorry if there was some confusion.

As you can see from our other reviews this is not the typical experience of the majority of our customers. We try to make our move plans as clear as possible by setting them out in our quotations to clarify anything that has been discussed (which occasionally may vary from potential plans discussed during survey once we have calculated final resources). We do confirm once again in the booking confirmation, but I’m sorry to hear this wasn't clear to you on this occasion. Our goal is to make the move experience as smooth as possible and take on board all customer feedback when this hasn’t been the case so thank you for taking the time to share.

Philip Rogers
Oct 01, 2020
Long-distance move from London, Greater London to Sheerness, Kent

Move from S.E. London to Minster, Isle of Sheppey.

I highly recommend this company. They sent someone to size up the job first and on the day arrived in good time and set about the task with care and attention to detail. They had a good working relationship with each other and with us. Emily, their Move Manager, is a great asset to this firm and makes sure that everything is as it should be. Well done to the whole team!

Move size: 3 Bedroom Home Service cost: £1775

Thumbnail photo by Philip Rogers of Bournes Removals
Official company response

Thanks Philip! We really appreciate you taking the time to leave some feedback and will make sure this is passed along to Emily and the team.

Deborah H
Feb 28, 2020
Long-distance move from London, Greater London to London, Greater London

Great service from Bournes Moves.

I was stressed and worried at the prospect of this move, as I haven't had to do it for several years. But the two-person crew Bournes sent actually made it fun! They were just so nice to have around -- friendly, flexible, supportive, and obviously very experienced -- I felt like they really cared I was leaving my old home and moving to make a new start in a new place: this wasn't 'just a job' and they weren't just boxes/bits of furniture, they were a key part of me and my life, and that approach was really, very much appreciated.".

Service cost: £600

Official company response

Thank you so much for the lovely words Deborah, making moves enjoyable is exactly what we are striving to achieve and so it's great to hear the team helped make this a good move for you. Best wishes!

Sally Brown
Sep 24, 2018

Excellent service from Bournes.

We can not recommend Bournes more highly for a home move. From the moment Craid Wood called to provide a quote and discuss our requirements we knew we had chosen the right removal company. This was a very short notice move and they accommodated us immediately with a superb quote. We used their full packing service and on the morning of the move Pat and Dean arrived promptly and packed all our belongings carefully as per our instructions. We had to leave them for a couple of hours to collect keys to our temporary rental home and when we returned they had nearly finished packing and loading the lorry. A short distance to our rental home and they started unloading immediately having devoured a platter of sandwiches and hot drinks. They were friendly and good fun and they even fixed up our TV including the birds nest of wiring and Sky worked immediately. They cleared all unpacked boxes and 2 days later collected the rest. We will have no hesitation in employing Bournes again when we move in 6 months to our new property in Tunbridge Wells.

Service cost: £504

Ali Baldwin
Aug 08, 2016

Miserable move.

We had the misfortune of choosing Bournes which was our first move in 19 years so therefore a big thing for the whole family. Please be very aware when choosing this company . We had 4 quotes and they worked their hardest to persuade us to go with them. The salesperson will do a wonderful pitch and appear very professional , at no point will he tell you to expect 11 different people of all abilities to tramp through your home which is what happened to us. He will also make a big thing about all staff being long standing and fully trained, again this appeared not to be the case with us. On day one the telephone line was taken down and the glass in our coffee table smashed during packing. This was measured and indeed taken away by them with the assurance that it would be replaced by the end of the week. This did not happen! Five weeks later a piece of glass appeared that was far too big and was sent back. Their man reluctantly put the balance of the packing boxes on his van although he said technically he shouldn't have done so without the correct ticket?? In the end we sourced the glass ourselves, we did not want anyone from Bournes in our home again! They did reimburse quite rightly. Three employees were with us for the whole week and to be fair seemed personable, good chaps, however we were disturbed to have another 8 people of all abilities turning up and dealing with our hard earned belongings. Items were packed that should not have been even after clear instructions not to do so. The most upsetting thing being a pair of Louis Vuitton sunglasses being packed in one the last remaining boxes to leave and never turning up at the new property!! When this incident was reported to Wesley Bourne MD we got nowhere!! No compensation was given which considering he charged £4258 to move just 6 miles is unforgivable and an absolute disgrace. We are so rightly upset and violated, we tipped his employees handsomely and made bacon sandwiches / refreshments for 5 days. All the office staff were incredibly rude and offensive, their attitude changing dramatically as soon as our money in their bank, the job was done! Moving is stressful enough without your hard earned belongings disappearing! We paid for packing boxes but expect lots of recycled ones to slip through and after removal you will have to push for them to be collected, again you become insignificant once the money is in their bank. We should have stuck to our original convictions and used our local firm, they would not have left us as distraught as we are now. Shame on you Wesley Bourne our new start has been far from joyous.

Service cost: £4258

Jenny H
Feb 08, 2017
Long-distance move from Maidstone, Kent to Preston, Lancashire

Brilliant removals - so easy!

My family were relocating from the South of England to the North and we chose Bournes for our removals. We took a full packing service as well (BEST thing EVER!!) and we cannot rate the team highly enough. The crew arrived promptly first thing in the morning, packed up our entire house and loaded it to the lorry in the same day.

When we got to the new house 300 miles later the following day, the two guys who had travelled with the lorry were ready again to unload. As we moved into a new build house, the site was muddy. The crew ensured all our new carpets were protected before unloading so we didn't have to worry about a clean up afterwards. They were also brilliant at letting our daughter "help" so she felt involved which kept her happy during a busy few days. For a two day job with travel from one end of the country to the other the price was better than we expected and worth every penny as they provided an excellent service and complete peace of mind the whole time. Good job guys!

Service cost: £2300

Alvin Milner
Jul 20, 2019
Long-distance move from London, Greater London to Hereford, Herefordshire

Terrible service!

I used Bournes for both removals and storage but the service was terrible and it was a very distressing experience. Their storage facilities were not water tight and many of my possessions were water damaged, including family photos, which went undetected for many weeks. Having been assured that they would retain the damaged goods in their storage facilities in case they could be recovered in some way, they went ahead and disposed of my possessions without even consulting with me and did not even keep a record of what they disposed of. It was not until my goods were eventually delivered to my new address that I became aware of this. Items were also carelessly damaged in transit, despite the fact their quote was almost twice that of some other removal companies. They eventually admitted that their service was below par but did not offer a formal apology and I continued to pay storage fees for items that they had already disposed of. On the whole it was a very distressing experience and I lost items that I will never be able to replace. This was not helped by the attitude of Bournes who basically could not care less.

I have reported them to the furniture ombudsman and have also warned friends and work colleagues to not use this trader. Hopefully this review will make anyone considering using Bournes for their more to think twice.

Service cost: £10000

Haydn Bratt
Jul 16, 2020
Long-distance move from Chesham, Buckinghamshire to Datchet, Berkshire

Domestic Move.

I have to say the guys at Bournes were great throughout our move. Responsive, took care to make sure we got the service we needed and then on the day the crew were professional, fast, efficient, operated in a safe way and above all else nothing seemed too much of a problem. Great service - would highly recommend them.

Move size: 1 Bedroom Home Service cost: £500

Official company response

Thank you Haydn! We're glad we could help you have a great move experience. Best wishes for your new home!

Richard Clark
Nov 30, 2020
International move from London, Greater London to San Francisco, CA

Moved to SF from London

Tremendous job by this company, all went very smoothly (with the proper Covid protocoles in place). Good communication throughout with Arunee (our move manager) especially while the continer was on the water. Very happy.

Move size: 4 Bedroom Home Service cost: £8000

Official company response

Thanks Richard, we're so pleased Arunee and the team were able to support you to make this a great move. Best wishes!

Not showing 3 filtered reviews.
Last updated on 2023-10-04.

These reviews are the subjective opinions of MyMovingReviews members and not of MyMovingReviews itself.

Company Info

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Bournes Removals has registered their account, so they will be able to see and respond to your reviews publicly.

Their address is Harbour Road, Rye, TN31 7TE, but movers usually cover a much larger area.

Company Notes

Bournes Moves is a family run removal company, established in 1875. We provide a personal service that aims to give you a great move experience.

We offer local and national removals services to or from the South East of England, as well as providing European and International Removals services globally.

Bournes are a member of the British Association of Removers, a Which? Trusted Trader and have achieved certification to the ISO 9001 and FIDI FAIM+ quality standards.

Is Bournes Removals a registered company?

There are no regulations or any required licences for moving companies that operate in the UK; however, if you want to avoid potential issues, check whether the provider you have chosen is registered as a legal business. Verify Companies House records of Bournes Removals here and make sure the moving company is in good standing.

Another way to select a reliable moving company is through ratings and reviews. Read consumer reviews and testimonials of Bournes Removals here.

How to check if Bournes Removals is trustworthy?

For extra peace of mind when hiring Bournes Removals you may want to find one which is a member of one of the Removal industry trade associations or trade bodies. These organizations have certain standards of operation which members must adhere to. Here is a list of some of them:

  • BAR – British Association Of Removers
  • NGRS – National Guild Of Removers And Storers
  • AIM – Association Of Independent Movers
  • SSA – The Self-Storage Association Of UK And Europe
  • FEDEMAC – Federation Of European Moving Association
  • FIDI – The International Federation Of International Movers
  • RHA – Road Haulage Association
  • BSI – British Standards Institute
  • RoSPA – Royal Society For The Prevention Of Accidents

Our article on 'Home Removal Industry Associations And Trade Bodies' provides more detailed information on how to do your research.

Average service costs information

We generate average normalized moving cost based on information submitted by people who have reviewed Bournes Removals. Take note that these prices may vary from the prices you will get if you contact the company, since these costs are based on reviews data and not the movers themselves. Please note that move prices can vary greatly based on factors like home size and distance between locations as well as supplemental services like packing and assembly.

Average price per move for Bournes Removals is between 2819 and 4405 GBP based on 12 reviews only.

Community testimonials, ratings and consumer reports on Bournes Removals - a professional company located in Harbour Road, Rye, TN31 7TE. Discover Rye, East Sussex moving companies.

*MyMovingReviews may not be affiliated with Bournes Removals and the estimates may be provided from other professional movers in our network.

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