Best Rate Removals Ltd

I was recommended Best Rates Removals by my chosen storage facility to help me move my belongings from my term time housing in London. Ivan was brilliant from the moment I spoke to him on the phone, with his charismatic phone manner and flexible nature, I was made to feel comfortable from the start. I was lucky enough for Ivan to come personally to move my things and he performed above and beyond anything I expected.
The service wasn't just moving boxes from A to B like other removal companies, Ivan was very warm and was one for great conversation during the ride to the storage facility and I would go as far as saying we became well acquainted in a very short time. He was ever so polite regardless of the extreme heat or weight he was carrying. Ivan knew the staff at my storage facility on a friendly basis which made registration and locker inspection all the more smoothly.
I was really happy with Ivan's service and it was a perfect demonstration that moving doesn't have to be a stressful experience! I will be needing his services again to move to my next place of study for certain, Thank you!

Service cost: £96

We came across Best-Rate removals on removalreviews.co.uk. After using their services we can honestly say that we found the extremely positive reviews to be true. There communication was efficient, they were right on time (20 minutes early in fact), came across as very trustworthy and professional. Toni and his colleague really were fantastic. I was most impressed with their hard working attitude. They never complained, they actually never stopped working, and continued the job without a fuss when it took a bit longer than expected (not their fault). They did accidentally forget to unload a frog statue from the van. We didn't notice until they called us. It wasn't a big deal to us (we once got it as a funny gift), but they took care to deliver it to us on another day at a time that was convenient for us. We would happily use their services again. In fact, we will ask them for a quote to store some spare furniture. In summary: brilliant company!

Service cost: £300

I would like to thank and say few good words about the company, the guys who did my move before a day ago.
I would like to thank Best Rate Removals, Ivan and his colleagues who did the move,
They were absolutely brilliant, professional, amazing and most careful team I ever seen.
Those guys did the impossible to take my stuff out (my furniture), my piano, my sofa and etc. from the 5th floor of the building where I use to live.
It was a tricky and impossible place, but those guys, they did their best and handle it perfectly.Thank You guys, thank you Best Rate.
I do really recommend Best Rate Removals to those who would like to do some moves, trust me You will be in good hands and never regret about your choice.

Service cost: £500

This company is not professional at all. After speaking to them over a week and telling them exactly what needs to be done and paying a deposit confirming the job a day before my move they call me and tell me that they have charged me too less. From a £150.00 which was agreed then they were asking me to pay them £240.00 for 3 items. I still wanted them to do my removal as everything was packed and I was ready to move but they still were charging me a ridiculous price for a few items. Their agent gave me a price and then on the last minute they wanted more. I had to cancel the job and was unable to move the day I was supposed to because of their error. They caused me so much inconvenience and they are not professional at all. I would not recommend them to anyone. Such awful customer service.

Service cost: £240

How can an estimate turn out to be almost 100% wrong? I was quoted £400 for the move and it turned out to be over £700 which was more than the guaranteed prices I had been given by their competitors. That's not an estimate, at best it's a bad guess at worst it's an attempt to get the business at any price and then jack up the price on the day. I was also charged for the team's unscheduled breaks which I only found out about afterwards from the storage company. Do not believe any of their pre-costings, look up bait-and-switch for their sales techniques!

Service cost: £750

Best Rates are brilliant. They have been consistently great every time I've used them. This last occasion was an emergency removal and storage on a Friday evening, which they were able to accomodate by adding a last minute van hire. Overall, the price was very reasonable considering the timing and situation. There are some wonderful people working there and staff seem very happy. They work incredibly hard, carrying heavy items up difficult stairs for hours! I was especially impressed with the way they wrapped and moved the divan bed base and mattress - the last time I moved and stored a bed with another company, it came back totally trashed! The bed wrapping made me so happy, I even took a photo! :) Best Rates for life!

Service cost: £568