Atlantis Van Lines

I moved from Oregon to Texas a year ago. I hired Atlantis because they advertise that they are a carrier, not a broker. The gentlemen who packed my home and loaded the truck were great, although the final bill was higher than the estimate they provided. My items arrived in Texas sooner than I expected and everything went downhill from there. The company called me and said the driver was arriving within a couple hours. I asked for a days notice so I could take off work. They said I would incur "extra charges" for that. So I asked my mother to supervise the move until I could get there. When I arrived, my mom was furious. the movers were throwing and kicking my things, haphazardly piling them in the garage. Almost all of my plastic bins were completely crushed. Every piece of furniture was damaged and all of my wood antiques that the movers packed were damaged or destroyed. The movers broke light fixtures in my moms house in their hurry to move my stuff, they scratched her floor, and they almost refused to put the furniture back together that was supposed to be part of my move. They lost my mattress (for a week), and a huge number of my boxes, which were never recovered. The boxes had damage - it looked like things had poked into them, or they were crushed or ripped open. They kept putting other people's boxes in my garage, encouraging me to look in them to see if my missing items were in them (in OTHER people's *taped up* boxes). They didn't want to put other people's stuff back on the truck. The driver of the truck finally told me that he was not an employee of Atlantis and he just "picked up the job" that day. None of his helpers were movers. He hired them off Craigslist that day and paid them in cash at my house. The company claims to have "vetted" the people they have coming in your home, but this is not true. I don't know whether the company lost my things or if the movers stole them. I paid $9700 for this move and I figure I have over $8k of lost and damaged items. The mediation company they use to settle disputes won't work with you unless you agree to never sue them or write negative reviews about them, so I couldn't do mediation to get reimbursed. Before you hire a moving company, check out the Facebook group "Moving Company Scams." Better yet, get a Uhaul and do it yourself. Knowing what I do now (that the law protects the moving companies and it's virtually impossible to get relief when things go wrong), I will never ever hire a moving company again, I'd sooner throw my belongings off a cliff - they'd probably arrive at the bottom in better shape.

Move size: 2 Bedroom Home Service cost: $9715

Buyer Beware! This company is not legitimate. I hired them to move my belongings across country from WA to MN. It has been 75 days since they picked up my household items and I have not seen or heard directly from anyone other than the customer service girls (Alyssa and Samantha). I've asked to speak with drivers, dispatch, owner, manager, anyone but everyday is a new excuse as so where the truck is, the storage of my items, the repair that is needed for the truck, etc. I've filed a police report and am hoping that this will give me some results as to the theft of my items. I beg of you not to use this company as this has been a 2.5 month nightmare trying to locate my 30 items that were placed on a truck on 5/7/22.

Move size: 1 Bedroom Home Service cost: $4400

I initially chose this moving company based on the review on this page and that is one of the biggest mistakes. I am totally shocked after stealing the customer's item they are still doing business. I am the latest victim of their awful service. I moved from Miami to New Jersey and on July 13th they picked up my items on July 31st they delivered 1 third of the items and the rest of the items are still undelivered. I kept calling customer service and no one answered one day I heard the majority of the employees from the customer service has quit. I made a police report here in NJ and once the police called their office the employee name Adi picked up the phone right away and shifted the blame to the delivery driver that the driver stole items and now the driver is untraceable. It has been over two months that I haven’t received my items worth $20,000 that really causing mental stress. My humble request to all of you please do not select this moving company at any cost. Who knows they might change their company name and do again the business and make victims of other customers.

Move size: 3 Bedroom Home Service cost: $3000

Absolute scam of a service. I'd reached out to Safebound moving services for a move from Portland, OR to Austin, TX and they contracted it to this company. They took our stuff from Portland with a promise to deliver within 21 days of our first available delivery date. It's been more than a month and a half since then and they still haven't delivered it to Austin.

Halfway through the 21 days, I was initially told by customer service that my stuff was en route and I would receive my stuff within the week. Two weeks later, I was told my stuff was just being loaded then and I would receive it within a week. Now, no one responds to any of the calls I try as well as the emails I send. I would give this scam of a company zero stars if I could.

Move size: 1 Bedroom Home Service cost: $3775

WORST COMPANY EVER. They picked up our stuff 77 days ago! It still has not been delivered! Not once have they ever proactively contacted me, I've had to call and email them OVER AND OVER with NO IDEA where my stuff was or when it would be delivered. On the RARE occasion you can get through to anyone they make empty promises, such as promising to compensate $30/day for each business day past the 21 business days they're supposed to deliver within. They finally called today to say our stuff would be delivered, which would equate to a $900 discount. They offered $250! My husband argued them down to $500. What else can we do but pay it? We NEED our STUFF. BUT, they're STILL not delivering! They're literally an hour away, withholding our stuff because they now demand cash, when we've paid with a card for our other payments to them with no issues. Without a local bank, at 5pm on a Friday before a 3 day weekend, we're screwed. They DO NOT care about their customers, or their belongings, only about taking as much money as they can from you.

Move size: 2 Bedroom Home Service cost: $5000

We have moved several times cross country in the last few years as well as from overseas. Atlantis Van Lines was by far the worst company with ever worked work! They literally held our personal items hostage in their truck at the storage unit and would not offload them until we paid them more money. They charge us an exorbitant extra charge above what our contract said. We had a huge amount of damage to expensive items as well as a lost computer and several lost boxes. In the end they paid us $84 on our claim. The people were so I am professional and the owner is a complete unprofessional individual who talks the talk but does not follow through. I would never ever recommend them and then fact I am filing a complaint about them.

Move size: 4 Bedroom Home Service cost: $13000

Atlantis Van Lines LLC arrived a day late, did a superb job of protecting furniture so damage was much less than the last time I moved, charged 20% more than the final estimate provided by American Moving Solutions, stored our household possessions for 4 months, and still would guarantee delivery only within a 3-week window of when it was requested despite giving a telephone commitment to deliver within 2 days of the date requested. With less than a day’s notice, they actually delivered in 4 days from our requested date, but left us the anxiety of trying to figure out how we were going to handle a 3-week delay.

Move size: 3 Bedroom Home Service cost: $16500