Assurance Van Lines

Dishonest, and anti- military! Do not use! Check the BBB for honest (and a lot of dishonest) reviews. The long reviews with details are all very similar to my experience. They told me they were a "military preferred mover" and one of the "Top 3 military movers on the east coast." All of these were verified false with JPPSO once I started having problems. They gave me one rate with great promises, then over doubled the rate and told me that was just for moving, not for packing. When I told them that was unacceptable, they told me I was not allowed to cancel, they would come anyway. After a lot of discussion, I was finally able to find the local mover who they subcontracted with, and they said they were given different dates and would need 3 full days (as I estimated), and that they would not be able to arrive until two days after I needed to be out of the house.
Do not use! I have been in the military for over 20 years, with over a dozen moves, and this was the worst experience I have ever had. (Yes, I have more details if you want to know. See BBB for other similar horror stories.).

Move size: 3 Bedroom Home Service cost: $1000

Assurance Van lines out of NY city is a broker for the actual moving company. Eazy moving out of Miami FL was the one who physically moved my belongings. Unfortunately, it all comes down to the guys you get. I was moving a three bedroom house and they showed up with two guys! It took them 10 hours to load my stuff onto the truck. That wouldn't have been so bad if they had spent the time blanket wrapping all the furniture, but they didn't. The soft furniture like my fabric headboard and chair cushions didn't get wrapped
either so there are grease marks on them and 95% of my wood furniture has gouges (not scratches) on the legs, tops or sides. The truck wasn't big enough so they were just cramming it in there. In fact, they didn't get everything in the truck like my refrigerator. Luckily, my house in NC is in escrow so I can go back and get it. I called Assurance van lines on Monday and they appeared concerned when I explained what happened but when I called back the next day, my account was handed over to the customer service department not a single individual. I still don't have my refrigerator nor will anyone call me back. I have called four times and Assurance puts me through to Eazy moving which says they will call back once the dispatcher checks the NC to FL schedule. Luckily I paid the broker, Assurance van lines, by credit card so I disputed the charge.

The photo is the desktop where they placed the finish side against the wall of the truck and the metal pattern of the truck is now gouged into it.

Service cost: $5217

Moving long distance is so expensive, regardless whichever way you choose to take it. On my case, I've relocated from Las Vegas to Dallas with my 3 kids. I tried to get rid of as much stuff as possible and bring just the essentials, but even then we ended up with 3 rooms worth of furniture / toys / beds / clothing / personal items and their toys. The entire move was done for $3400 with the veterans discount. I had to call and change my move dates a two times, and was only charged extra the very last time because it was a date closer than the other. Some of my plastic bins arrived with a bit of dirt didn't get inside be bins, but it did get my house floor dirty. Other than that inconvenience the movers did a great job.

Service cost: $3400

I would not use them again nor will I recommend them. I received the delivery 14 calendar late than our scheduled delivery date, charged me 20% more than original amount, driver didn’t know to drive and park 53’ truck - ended up damaging landscaping, received the delivery with damage/broke the sofa frame and tower fan, very hard to communicate with driver and crew members as they only knew few English words.

The sales person and manager were very nice until I signed the contract but experienced RUDE and UNPROFESSIONAL behavior from both John and Kassandra during the post pick-up process. The A+ rating by BBB is a false advertisement. The claim process is very time consuming.

Service cost: $1800

I used assurance to take care of my relocation to Salt Lake City from San Diego. My movers assigned to M4498445 were professional, but showed up late on both ways. When they arrived, they helped me tape up all my boxes and disassembled all my furniture and placed blankets with wrapper.

When I called assurance while the movers were here, they provided with the moving company's phone number to talk about their fees. Since Assurance acts like brokers, they calculate and quote you based on the estimated size/weight of what you tell them on the phone, but it's all recalculated once the movers have shown up.

My move was completed successfully without any damages, and my move was done for $4790, when it was quoted for $4,500 by assurance. Compares to all the quotes I had received, this was still a competitive price. I advice you to make sure your sizes, item count and estimates are thoroughly revised so you don't under-calculate and get eaten up by the final price when movers show up.

Davies.

Service cost: $4790

I wanted to drop by to leave my positive feedback for Brian, Mark and John for helping me with my relocation to Orlando. My significant other just went with the Lord, and I wanted to get my life back together and start from scratch. Brian got me professional packers to come and help me get things separated, ordered and packed so I could give away most of it and take with me the necessary. I donated more than half of my belongings and just brought with me my tempurpedic bed, my massage chair a small dining table and my entertainment center. Everything came down to $2000 to move from Nashville to Orlando. The movers did good job in getting everything in and out of the truck in less than 2 hours. I'd say this was certainly a stress-free relocation for me, and thank you for making it easy for me during this transition.

Service cost: $2000

I had booked a relocation to Georgia with another "van lines" company, and 3 days before the move they called me to let me know they would not have a mover come in under the week after. I fought them trying to get my $400 back and I'm now going through my card company to see if I can get refunded, but to make long story short, I ended up looking around to see who would be willing to honor the quote I had on a very short notice.

I called Assurance and 4 hours later got a call back from their manager Michael, who was extremely gracious and understanding of my situation, and he was able to match the deal I had gotten from competitor with a signed copy of contract.

As far as the move went, they movers did a great job at getting things down to my new place, nothing got lost or mishandled, just as I'd expected.

Service cost: $4400

My job just relocated me and my family to Nashville TN, we had the option to have HR suggest their movers or we could hire on our own to get reimbursed.

I chose to make my own due diligence and contact a few long distance movers. Out of all the movers, Assurance provided a good customer service without being pushy or aggressive in earning my business.

Jeff helped me run through my inventory, and even suggested I get rid of a few things that could save $2000. To me that sealed the deal, a company who didn't look after their pockets, but someone who was looking after mine. After spending 2 hours with Jeff on the phone, I had an estimated $5200 worth of inventory. Obviously that number went up to $6800 since my wife wanted to add a few more boxes on a very last minute.

Their movers were prompt, clean, and cautious on the pickup and i'd say they were a bit more aggressive with my stuff during the drop off. Overall a positive experience with Assurance van lines.

Service cost: $6800

I moved my entire 3 bedroom home with Assurance from Jersey City, to Houston for $7800. I got quotes from 4 other moving brokers, and they were all about the same. After making my due diligence, I found Assurance to be the most reputable, clear and transparent with all of them. I had a friend advice me on how to interview these brokering companies, and Assurance provided the best feedback and support above the rest.

The move took a total of 4 weeks, the pick up and delivery crew did an amazing job at getting my move done.

Service cost: $7800