American Way Van & Storage

Not a trustworthy company!! Beware!!Use another company!!


Company did not deliver tool bag full of tools while moving. On April 26th they came and picked up all of our stuff from our house that we moved out of. We paid $150 per day extra to have it stay on the truck until April 29th when they where supposed to deliver everything that they moved from our old house. (note that this company did not use inventory stickers for our move)

Upon delivery the Crew leader said that he did the seals wrong on the truck doors.( he sealed only one door and forgot to seal the second door) He said that he messed up and to sign on the line on the paper. Once done again we had to sign a paper saying that everything was moved. ( which we looked around the house to make sure we saw everything real quick but without having inventory stickers, this is real hard to do.) We started unpacking and putting things up.

As we started to come across things that needed put together, we started to look for our blue kobalt tool bag. ( which has our two kobalt drills, batteries, Kobalt screwdrivers, measuring tape, kobalt socket set 19 piece, and drill bit set) We looked through every box and room in the house and the tool bag was no where to be found.

I contacted Melinda Newport to see if something was left on the truck, on April 30th. We told her we where missing our blue Kobalt tool bag. She finally got around to telling me that there was nothing left on the truck and that nothing was turned in to there office. I had to then ask for a claim paper, which they did not offer, I had to ask for it. Melinda then sent me over to her "Claims Manager" Chris Cox. She sent me the claims form to fill out. I did and sent it to her on May 3rd. May 3rd I called Chris, to see if she received my email. She answered her phone very unprofessionally and seemed as I was wasting her time and that I shouldn't have been calling her.

On Monday May 8th I emailed her asking if she had got a chance to review the claim. She replied saying that she would be finished with the review by the end of the day and that I would receive the results in the mail. Which they didn't get the results in the mail till May 10th. They said that they could not confirm that there personnel received the tools( which all was in a blue kobalt tool bag that they did take with them). I guess that's why this company doesn't do inventory numbers so they don't have proof if they don't fully move everything. They also said that I didn't note that there wasn't any damaged or opened boxes. ( well the whole bag was missing so I couldn't note that because the whole bag that the tools where packed in was gone. They also said that we signed the paper saying that all seals were all intact that were put on all the doors of the trailer. But once again the crew leader said that he messed up the seals and that he should have put seals on both doors and he only put on one door. but it was all good and to sign on the line.

They deny liability for my claim. ( which the claim was for $332.32) They didn't use inventory numbers to make sure that everything that they moved in the moved was delivered. Which you would think they would do if they truly where trustworthy company. And the fact that they sent a crew leader out that was not fully trained on how to seal the doors on the truck. This company is liable for the items that where in the blue Kobalt bag that they moved from one house to the other. And they are not willing to fix there mistakes.

Move size: 3 Bedroom Home Service cost: $2100

I had American Way Van & Storage come out and give me an in-home estimate. Their estimator Eric really knew his stuff. We could not have been happier with the service we received, Damon and the moving crew were fantastic! We are still amazed with their professionalism and the pure enjoyment of working with them. Damon is unbelievable. He loves what he does and it shows. He and the crew went above and beyond to insure our items arrived safely and as quickly as possible, and we are so thankful. If I could give 10 starts I would in a heart beat!!

Move size: 3 Bedroom Home Service cost: $5500