American Moving Experts LLC

I would like to recount the unbelievably bad experience and bad service that I had with AME. It started out well with Kyle Lavelle, whom I had 3 – 4 conversations with. We talked about the move, and about insurance - if there was a need- he didn’t think so. I was concerned about expensive dishes we had (which came out OK in the delivery).

We talked about the need to have the move done on a certain time frame. We agreed that the move from Strongville, OH to Cedar Creek, TX would start with the loading of furniture on April 1. We also agreed, that if needed, April 2 could be used as the alternate move-out day as long as the movers would finish at 2PM so that I could catch a flight around 4:30. I would be there when they loaded the truck.

All seemed to be going well. I got a call from the moving help desk that the move would take place on Sat, Apr 2, so I had to wait in the hotel I was at the extra day. I reiterated to the AME rep on the phone that the inventory and loading needed to be done in the morning and the AME rep said that was clear and was documented with the shipper.

In the morning of Apr 2, I got a call from Mark (216 258-6963) from American Knights Shipping, who said they were not able to come to perform the inventory and load my goods. I immediately emailed, called, and texted AME. Mark wanted to do the inventory and loading of goods early the next week? (Mon? Tue?...) (It was Tues when they finally loaded the truck).

I dialed Kyle Lavelle’s direct phone because I told him I would be calling him if there were problems as he agreed to that in our earlier discussions. THIS SITUATION WAS A PROBLEM. Now I was faced with staying two extra days in a hotel, and missing a family get-together that evening. In my communications with AME, I asked for emergency help (leaving a message). I had already checked out of the hotel and had to make a decision whether to check back in, but I was not giving up on getting the problem solved.

After several calls, leaving voice mails, text, and email, etc with AME, and calls back and forth with Mark from American Knights, Mark said he would come at noon. I changed my flight to accommodate a few hours later. I was able to leave my luggage at the hotel so I took a taxi to the storage place. There I waited two hours. I texted and left a phone mail for AME during that time with the concern that Mark had not shown up. I adjusted my flight again. Finally I was able to contact Mark by phone who “readjusted” his time to be 2:30pm. Not so, after a few more calls with Mark, he showed up at a little before 4pm and causing me to have to reschedule a new airline ticked in the late evening (I believe leaving at 9pm).

Mark was very regretful and apologetic to me for being so late and not being able to load anything. He came in a car to do inventory only - and then said they would pick up the shipment on Monday (?). So I would not be on hand to watch the truck being loaded. He hurriedly made out an inventory list, which was mostly unreadable, especially through the carbon copies. We also talked about the 55” Samsung TV which was lightly wrapped in a blanked in the storage unit. He assured me that he would have it wrapped properly for transport since the wrapping was inadequate.

The inventory was “completed” according to Mark, though exceedingly hurried. I did not have a chance to go over it thoroughly – it was hard to read. (The lock and key was supposed to be sent to me in Texas but I did not receive). Mark had the goods picked upon Tues morning, which is specified on one of the documents.

Upon receipt the unloaders had a clear space from the garage door into the house I was watching and saw the TV laying in the truck laying on one of its corners. It was not wrapped the way Mark said it would be. I notice the screen was busted.

I caught the last flight out that evening missing a significant family gathering- very unpleasant, full of anxiety. No opportunity to view the loading.

Therefore, I hold AME responsible.

I also hold AME responsible, because of the delay and rush, causing the TV to not be adequately prepare for travel. I was not able to be at the storage facility for loading the truck.

[some omitted due to length]

AME should compensate me for the loss of the TV ($650) and the loss due to changing flights multiple times (approx. $350) – due to the incompetence of not following the customer’s instructions and not providing service in the agreed upon time frame.

A few weeks later, I repeatedly tried to call Kyle from AME. I left phone messages, sent texts, emails, etc. I tried all the numbers he gave me. I got though a few times and someone answered and I asked for Mark; they said he was there and they would go get him – but then it was diverted to someone else or I was asked to call back. THEY COULD AT LEAST LISTEN TO MY STORY!

I should be compensated with the reimbursement of the $991.99 payment I made to AME.

Regards, Richard Breitling

Move size: 2 Bedroom Home Service cost: $3000

I used them for a move from Ohio to Texas. The sales pitch by Kyle was convincing and I he agreed if I had problems that I would call him directly. I was delayed one day on pickup, kind of routine as they went to the next "alternate" day. I was told in the morning they could not pick up my belongings from the storage area. I texted AME, called and left messages.

After begging the shipper they hired, he said he would come at 12 noon. I waited for 2 hours. He adjusted his time to 2:30, and finally got there at just before 4. This multiple "adjustments" caused me to delay a flight I had 3 times and cost me $350. When the shipper came he did so without a truck and said he would inventory everything and then ship it next week. I would not be there when loading the truck. I mention that a large screened TV needed better wrapping, and he said he would do it. So I gave the key to the storage area to him after he hurriedly filled out an inventory sheet which you can barely read.

Upon receiving the goods in Texas, I notice the TV was NOT wrapped properly and the screen was busted. If I had been there, it would have been properly wrapped but apparently the shipping rep, Mark, did not remember to wrap it.

I tried numerous time over several weeks to contact Kyle, the original contact from AME and I was always redirected or told to call back. He did not keep his word. After the sale, he was null and void.

This get my ire up when they don't keep their word. This whole move cost me a $650 TV plus another $350 of rescheduled flights. It was agreed that they would finish before my original flight took off. No schedule was met, I could not call for help, they wouldn't help me afterwards, and it cost me another $1K. People who will not follow through are also not honest.

I will escalate this issue as it is not right for people to get a chance to present their side - hidden behind legaleze. I contested the charge on my credit card, but you almost have to have a legal document and details of everything that went on.

If you venture to use this company, record every conversation, track every detail. I will be active in spreading the word about this company until they reimburse me the $1K I lost.

Move size: 2 Bedroom Home Service cost: $2700

It was my best relocation experience with American Moving Experts just a few weeks ago. My experience in the past has been very bad to say the least. Moving companies have somehow always cheated me despite all the research that I had done beforehand. But this time from accurate cost to delivering my belongings at new home- everything went perfectly. I must say these movers are expert in moving. They are professional but they aren’t profit seekers. They were dedicated with their work. I appreciate this. Thank you guys for the finest experience.

Move size: 3 Bedroom Home Service cost: $7765

I literally had two days to move last minute. Serena worked her magic and scheduled the move exactly as I needed it in a short window with a fair price. Jason in Operations was wonderful and accommodated my request for earlier an early pack and even earlier move days. American Moving Experts LLC movers were excellent movers they took care of all of my things and were so efficient. This was the best moving experience I have ever had. Thank you! I will be using you again.

Move size: 3 Bedroom Home Service cost: $4484

Stay away. They will bait you with a low estimate but when the actual carriers arrive you’ll pay significantly more. They will pair you with shady carriers who take your items hostage until they’re ready to deliver it. In my case it was more than 30 days. They immediately pass the buck the carrier (who they hired) as soon as things go wrong. Thanks to them hiring unprofessional carriers, all of my furniture is damaged and nearly half of it is missing. Do not trust these people with your home.

Move size: 1 Bedroom Home Service cost: $3500

This company will move your stuff but they are liars. I was told that there would put down a certain amount of boxes but if I find out I have less then I can let them know and the cost will be lower. When I told them I had less boxes I was told that that is incorrect and I should’ve changed it prior. Ok whatever. I stated to them that I needed an empty truck weight and a loaded truck weight for the military to process my move and Crystal said they can absolutely do that and it was put in my file. When I called to remind the company that I needed the weights I was told that the movers don’t do that. I am absolutely livid because I need that. And for this “reputable” company to use underhanded tactics in order to get customers is completely ridiculous. The movers were the only good thing because they were fast and thorough. And the customer service girl (I believe her name started with a M) was so rude and unprofessional

Move size: 3 Bedroom Home Service cost: $4500