America’s First Transportation & Storage LLC

Stay away for your own good! I’m still waiting for my refund from a December of last year cancellation, due to this company’s poor service. The third party movers they hire to move your stuff are less than professional as more like former inmates. The manager Brandon Knight is no help at all and has zero customer service skills. He continues to ignore my calls/ voicemails. No one in the department has helped me or apologized for the inconveniences and cruel acts they’ve caused me and my family. Shame on this business and I hope their unlawful, malicious service comes to an end very soon.

Move size: 3 Bedroom Home Service cost: $136093

Allen gave me a 30-minute window during which the movers would arrive, and they were right on time. They were amazingly friendly and helpful. They managed to take care of the entire move in five hours. Honestly, I expected it to take longer. Allen lived up to his reputation during the move by contacting me via text message to ask how everything was going. He also wrote me an email a few days after the move to ensure everything went well. I highly recommend America’s First Transportation! I've been raving about them to all my friends and family, even though no one I know is moving. When they do move, however, they'll know who to call.

Move size: 2 Bedroom Home Service cost: $3047

This review will not be removed until the safe delivery of my possessions and reimbursement of all damages by American 1st Moving and AMB have been completed.

DO NOT RECOMMEND! American Van Lines (American Van Lines of SF LLC) changed their name to America First Moving, probably due to bad Yelp & Google reviews. I made the mistake of using them based on 5-star Google Reviews (probably not all legit). Check their real Yelp reviews: American Van Lines of SF (pompano beach)...

They got their $$$ and then dumped me to AMB, a company that is listed on fmcsa.dot.gov as "out of service" due to refusal for audit...

All kinds of mismanagement and miscommunication on America First’s end with AMB. They really don’t care who they send your stuff with because they just want to collect their thousands.

All other “brokers” who get paid 50% upfront still manage the move for you… with America 1st, I have had to communicate with ten people within their company and AMB.

Provided an extremely detailed Googledoc with boxes measured and additional just in case to Jason for the quote. He mentioned he showed everyone in the office because it was so detailed. I had him verify several times on delivery windows by July 8/9th, which is why I signed the contract with America 1st. Only now am I told that AMB, who had to reroute and come three days later, that my original delivery window no longer applies.

None of my other cross-country moves have ever dumped move tracking and communications onto me as well as lied about delivery windows.

Accommodated Jim to not have to do QA on Father’s Day, but then he didn’t have time that Monday but said my Googledoc and texted photos were sufficient. He was aware of the floor mirror and small side table and console were metal frame (2 mirror top and 2 glass pieces). Never was I told that I'd have to pay more out of pocket by him or Jason. I had to clarify that I sent him photos from another movers quote platform so he could gauge how my texted photos of my furniture were actually smaller, and lighter. He had the actual dimensions and links in the Googledoc though. That said, I had to end up paying additional out of pocket for wrapping of my furniture, with my own materials! America 1st and AMB need to figure out who failed in not bringing tools and materials to wrap my furniture. I didn’t have any changes to the furniture except that I removed/left behind a glass console. My standing desk was damaged because of an attempt to yank off a leg without removing all of the screws…

AMB said they didn’t know that have the materials for these furniture pieces… Does America 1st follow up with AMB to ensure pickups run smoothly? They didn’t for me. I actually didn’t know AMB was the “carrier” until Jim told me on the phone as well as from the two women who called me from AMB to confirm incorrect move dates and then move delays. Frustrating when both America 1st and AMB are surprised that I’m upset when everything has been so disorganized.

Jim B provided me "John Snow’s" number, but the dude never called back. He had a completely rude customer service woman who didn’t even identify who she was and then refused when I mentioned that Jason, Jim, and John had information she could get. So I explained and then she complained that she "already spent 25 minutes on the phone with me and can’t spend this much time with one customer." She told me that AMB has 21 days from my earliest delivery availability date, which is not what Jason verified with on the phone. Verbal and email verifications are the same as contracts. As I understand, it should be from the pickup date, and they and AMB messed up the pickup dates… She says they need to listen to the call recording. Why be condescending when I’ve just explained that the move has already been disorganized and a huge inconvenience for me to have to manage?

I am hoping that they will put their best foot forward to ensure that the rest of my move and the claims process is a smooth one....

Move size: 1 Bedroom Home Service cost: $5700

They charge less during weekdays by 15% less, have a flat transportation rate, and have a minimum of two hours. They were quick, professional, efficient, and courteous, clocking out precisely two hours. They came in a bit earlier than planned and called me past nine the night before if I could move the move-time earlier as their earlier job canceled, but that's all right. Everything was moved well, no damage, so that's a good indicator of their ethics, and I may just do business with them again.

Move size: 2 Bedroom Home Service cost: $3589

Do not hire this company. The positive reviews are fake. Look at them closely. All of the accounts are based in Latin America, which makes no sense for a moving company in the United States.

Michael Geraud, who is the manager of America First Moving, is also the manager of Homesafe Transit. Both are predatory companies. Homesafe is under investigation by the Florida Attorney General's office and has been featured in a WPTV news story highlighting its misdeeds. Geraud was also sentenced to 5 years in prison in 2010 for defrauding people who he tricked into investing in a bogus oil drilling company.

If you hire America First, in the absolute best case scenario, they will extort you for much more than your quote and you'll get your things very late. More likely, much of your stuff will go missing in transit, and in some cases, you might lose everything. I have interacted with perhaps over 100 people who have gone through this. Save yourself the trouble.

If you have had a bad experience with this company, please join our Facebook group: Justice for Homesafe Transit Customers.

Move size: 1 Bedroom Home Service cost: $1000