A1 Movers

I hired A#1 to move my one bedroom apartment and garage storage from downtown Dallas to a north Dallas home. I spoke with the company and explained that my building had a complicated elevator situation (two rides to the dock) and that I had a lot of bulky furniture. They explained that they were familiar with my building and that it shouldn't be a problem.

The move started out on time (10:00 AM) and the crew was professional. Early into the move I could tell that they were extremely disorganized. I was helping the crew of three move furniture throughout the building and on several occasions was stuck waiting for one crew member at the elevators for extended periods of time (I spent 40 minutes in the garage with two of the three workers waiting for the third who had the elevator fob). Halfway through the move the foreman determined that they hadn't packed correctly and wouldn't be able to fit all of my furniture unless the "restacked" the boxes. This essentially meant crawling around on my furniture in the truck and shoving things into any place that they would fit. We continued working until 4:15 when they told me that they had everything on the dock and I could head to the house to start preparing for them to unload. During this six-hour work window, we saw two movers arrive and unload their loads. we still hadn't completed my load.

At 4:30 I received a call from the foreman stating that everything wouldn't fit on the truck and that they'd like to leave my belongings on the secure underground dock over the weekend and would complete the job on Monday. This obviously wasn't an option that I was willing to except so I turned around to head back to the building. The dock was closing at 5:00 but they gave us enough time to move my remaining furniture back upstairs to my garage. I contacted the owner of the company, Juan, and explained the situation. He was extremely apologetic and told me that he'd do his best to make everything right which included him personally finishing my move on the following Tuesday. I was upset but he was professional and seemed to take the matter very seriously.

We then arrived at my house around 6:40 because we were stuck in five o'clock traffic after it took them seven hours to load most of my furniture. Please note that the three-man crew arguing about everything throughout this process. When they started to unload my furniture, we noticed that several items for damaged. Here is a list of damaged items: desk, dresser, nightstand, two broken lamps, a scratched LCD TV screen, broken frame to the kitchen table, chipped glass on the table, broken speaker stand, smashed boxes, broken glassware, etc. I sent pics to Juan of all of these items and he was extremely apologetic.

Once we unpacked we realized that we were missing at least two boxes. One with my pants and underwear and another with our cooking utensils and pot lids.

I spoke to him and he agreed to complete my move and told me that he'd personally have my Cantoni kitchen table repaired. Additionally, he offered a discount of three hours off. I thought about not paying them and in hindsight wish I hadn't. I paid his company $680 for a miserable experience and lots of damage to my personal property. After he completed my move we set a day for him to repair my table. He said "it will only take five minutes and is the least I can do [see screen shots]). I checked in with Juan three days prior to our scheduled repair date and the day prior and his response was that he was very busy but he'd be at my home at 1:30. I confirmed again with him on the scheduled day at 10:38 and he once again said that he'd be here. At 2:00 I started to text him and wasn't getting a response. At 3:00 I called but was forwarded to his voicemail. His cell phone now has me blocked and his company will not take my calls.

As you can see from our text images, we were very polite to one another but he simply quit responding and did not honor his word.

Move size: 2 Bedroom Home Service cost: $680

The fellow got lost finding the storage unit. Shouldn’t they have the best gps? And when asked to mask during the Covid 19 pandemic couldn’t because they had no masks I found that deplorable. And the first man in our home promptly coughed. It didn’t continue so I am hoping it was just a random cough. A1 better hope so too. They did a professional move and wasted no time. The price was good also. But I am still deeply disturbed at the no mask situation. I and my husband stayed masked and tried to distance as much as possible. A1 , get with the program. Provide masks for your employees.

Move size: 2 Bedroom Home Service cost: $406