A On Time Moving LLC

These are bunch a of professional scammers. Please save your money while you can. Here’s what they did:

1. Estimated very low to win the quote from me.

2. They didn’t share any information that they’re the third party and not the actual moving company. Neither they shared the 3rd party driver’s info/contact until 30mins before my pickup time to put me in a situation that I cannot reverse. Because I’m all packed up, all utility connections are canceled, I have to leave, right?

3. They only allowed debit card payment (8% extra for credit card), so that you can’t reverse the payment later.

4. When the 3rd party showed up, they said we don’t go by the inventory list you have - we go by cubic feet, and your stuff is 4-5 time more than the quote. (Classic scam). How can my estimate be 500% wrong when all the inventory items are same, same dimensions and everything. The sales guy disappears the moment you make the first payment. There’s no way to call them and open a dispute when the truck guys are there as its out of their business hours. Wow! No escape!

5. I’m so glad that I denied the pickup and was bold enough to turn them away. I’m sure they would ask me ransom money after my stuff is loaded in their truck, and they leave.

PS: Stay away from these, be aware and check their DOT# - it says they’re broker and not the actual company. (There will be an unauthorized operation reported soon, just wait for me to file a police complaint). Plus act upon the awareness resources I found to save other peoples money from these nasty scammers.

Move size: 1 Bedroom Home Service cost: $2700

Contracted with this broker for move from Massachusetts (5x10 storage unit which is 400 cu. ft.) to California. The binding estimate was for $2582. Took 50% down and the carrier was Pack Master Movers (which were also scammers). A few days before pickup of the goods they said the contract was written for only 286 cu. ft. and they raised the amount to $3736.95. They would not return the deposit so we went ahead with the move. Carrier (this is another review) arrived late (at dark) and only took 1/2 of the items in storage (had all kinds of excuses that made no sense of why they wouldn't take the rest). They took everything to New Jersey (Apple Air Tags in goods--which I would highly recommend tracking your goods) where the goods were for just shy of 4 weeks. Truck finally made it across the country but when it arrived, 8 of the 21 boxes loaded were missing. The boxes that did arrive were crushed with many items broken. There were only two small furniture items taken and they were damaged, one (TV stand) so severely that it is now unusable. The broker sucks you in with his kindness and then plays all kinds of games, lies, and he gives you his 'direct line' which is not a direct line and you will never speak to him again. The carrier holds your goods hostage until you pay more money. It was an absolute nightmare dealing with A On Time Movers and Pack Master Movers. Check out Better Business Bureau, A On Time Movers has had 32 complaints in the last 12 months and has an 'F' rating. Unfortunately, I didn't check this first. I looked at their 'slick' website, checked their DOT #, and insurance, and then trusted them. Also, check out Bizapedia, Pack Master Movers has 1 out of 5 stars and the comments are almost verbatim my story. If you do not want stress, do not hire this broker or carrier. BEWARE OF THEIR SCAMMING TECHNIQUES! They should not receive even a 1 star rating but you have to choose. So sad that 'companies' such as these exist to rob you.

Move size: Studio Service cost: $3737

Nightmare. An absolute nightmare. No calls answered, no help given. I was lied to and strung along for 4 long months without my life's worth of belongings. I thought I would never see my items again. I'm still missing some things, and all my furniture is damaged. I moved from Oregon to Illinois on January 31, and was supposed to have my things on February 28 according to the contract. I was told multiple times I would have stuff by then. I didn't get my stuff until April 27th! I was lied to weekly, being told that "a truck is coming next week". All these people do is lie, demand money, and fabricate bs stories to make you believe they are on your side. It's horrible to be in a new place and have NOTHING but what you brought in your suitcase... and not know when or if you will have your bed and your cookware, books, everything. I am supposed to be compensated for such late delivery, but they refuse to help me at customer service. Please, PLEASE do not use this scam of a company. I truly don't understand how they are still in business. Crooks, scum, horrible people. STAY AWAY!

Move size: 2 Bedroom Home Service cost: $3500

If I could give a NEGATIVE 10 star on this it would be a compliment. This company will lie to you on every conversation. We were in a bind to move a small amount to Florida on a time schedule and found this company. Alex Miller their sales rep was very helpful and made us feel comfortable on first contact. We TRUSTED him. He gave us his direct line and said he would help every step of the way. Yep, LAST time we talked to him. The problems started and he disappeared. I started calling dispatch and they are the same. LIES, LIES, LIES every call. Our load did NOT get picked up after the 3 day window and at that point we had to leave town and no one there to sit around day after day wondering if they were coming. We also have a lesson learned here, read every word of your contract. The loop holes are there. Unfortunately we trusted Alex Miller. Enjoy the $1000 you stole from us as we will NEVER forget you for the $7000+ business loss you caused us. This company will cause you frustration, anger, and a loss of time and money. Why can’t you just be honest upfront? Answer to that is……they don’t care. Once they get your deposit it’s out of their hands. They leave it entirely up to the trucking company they brokered it to. Which will cost you more money because they under estimate your load. DO NOT USE!

Move size: 1 Bedroom Home Service cost: $4500

DO NOT USE THIS COMPANY. They are just a broker and not a moving company. They will list your inventory on your estimate and give you a price, but they dont give you nearly enough space for 1/3 of the inventory listed. They dont go by the inventory, they just give you a very small space based on cubic feet so going over the inventory didnt matter. I paid the deposit and they called me a week prior and i paid additonal money for extra space. The movers show up and i show them where everything on the inventory is located. The man tells me that i dont have enough room and i will need to pay for additonal space or they will just load what they can to fill the space. The man also said it would take 14 business days before they would have my inventory show up to my house because they were taking it to a warehouse and taking it off the truck. They wanted over $3000 more dollars for the move. I spent a couple hours making calls, being ignored because they dont answer your call at this point. So i was stuck between paying the extra money to still not fit everything that was needed, or take the loss of the security deposit. The movers left, forfeiting my deposit and here i am trying to find another option being that im set to move in a couple days. Do not ever use them. The biggest scam ever !

Move size: 2 Bedroom Home Service cost: $2600

If you are an active duty service member and live on post DO NOT HIRE this company. I went through several contracts and it seems that none of the Carriers they hired were allowed on post. Furthermore when I asked to get at least half of my deposit back they would tell me that still wanted to “help me”. Once they failed the third time to move my things they didn’t return my calls. If you are in the military and live on post you have been warned. Alex my “ Customer rep” never return any of my calls after a point.

Move size: Partial Move Service cost: $1106

Whatever you heard about moving companies and those bad things, please forget them.

I worked with this company to move my home and office stuff from one city to another city and these people did an amazing job.

They were 100% on time, very friendly, responsible, Professional, and helpful.

When I asked them to send someone to estimate the cost of the move, they sent a person ASAP, and also they gave me some good advice before I pack up my stuff to make moving faster and easier.

I recommend this company and people for your next move.

Move size: Studio Service cost: $3654